Westside Recreation

Reviews

• MK

  Mordechai Kipper

  1 day ago
  5.0
  We had an amazing experience with Westside Recreation Boating yesterday! The service was friendly, helpful, and easy to work with. Jesus met us at the boat ramp and took great care of us throughout the whole experience. The boat was in excellent condition, very clean and comfortable, and everything ran smoothly. We had a fantastic time, and the pricing was very reasonable too. Highly recommend!
• JP

  Jeff Parsons

  2 days ago
  5.0
  Best experience! Rent your boat from these guys. No question about it. Online rental was easy. Drove to the pick up location and Julio helped us load our stuff on the boat. He did a great job with instructions then drove us to the dock. It was very easy. We couldn’t believe how quick we were on our way. The boat was great and we had a great time. Don’t forget to rent the Lilly pad and the tube! We received a text reminder to head back which was helpful. After getting gas, it was super easy to get loaded back up and taken back to our vehicles. Jesus made this part a breeze and helped us unload. Will definitely be renting from them again.
• LF

  Lauren Felion

  May 11, 2026
  5.0
  This boat rental company understood the assignment. Communication was smoother than me trying to explain to my mom why I’m her favorite child…The driving directions were crystal clear, and the whole process was easier than parking at Costco on a Sunday morning. The boat was spotless, ran perfectly, and gave us the exact relaxing lake day we needed. The guys helping us were strong, helpful, and suspiciously good looking for a boat rental company… honestly felt less like customer service and more like the cast of a lake-themed Hallmark movie. At one point I genuinely considered abandoning my responsibilities and becoming a full-time lake person. Highly recommend if you want a stress-free day on the water and to temporarily forget emails, laundry, and society in general. Will absolutely rent again.
• AS

  Allie Simonett

  Apr 21, 2026
  1.0
  The boat rental itself was great and the staff member we worked with initially was very helpful. Unfortunately, the way this company handles issues afterward is a completely different story. Our anchor got stuck (an accident, not negligence), and we were charged a $250 fee for something that would typically cost MAYBE $50. After contacting the company we were told we could replace it ourselves with a 10–13 lb anchor and rope. We did exactly that and brought a replacement that matched what was described. Then suddenly it “wasn’t the right one” because it wasn’t what they carry — something that was never mentioned before. At that point, it felt like the requirements were being changed after the fact just to justify keeping the fee. We were then shown a photograph of an anchor they carry (which was cheaper than the one we bought to replace it with) and accused of trying to buy them a cheap anchor. We were then told the company is not used to dealing with situations like this because people typically just pay the fee. We understand lost or broken equipment needs to be replaced, so we made a genuine effort to fix the situation quickly and reasonably, but that didn’t seem to matter. The communication from management was inconsistent and came across as more focused on enforcing the charge than working toward a fair resolution. It’s disappointing because this could have been handled in a straightforward and reasonable way. Instead, it turned into a frustrating back-and-forth over unclear expectations. If you rent here, I would strongly recommend getting very specific, written confirmation of any damage or replacement policies ahead of time — including exact types or brands — so you don’t end up in a similar situation. I would still hope the company reconsiders and resolves this fairly, but based on this experience, I’d be cautious.
• KP

  Katie Prochnow

  Apr 21, 2026
  1.0
  We had the opportunity to rent a pontoon from Westside Recreation while visiting friends. While everything started out well (shout out to the kid who met us at the parking lot, gave us instructions, and spoke with us throughout the few hours we had rented the boat), our overall experience was poor. The anchor became lodged in presumed rocks at the bottom of the lake and we were unable to retrieve it. We called the kid who helped us start the day, and he advised how we could continue to try to get the anchor removed, and when that did not work, said it is best to leave it and we will be charged to replace it, which is reasonable. We didn’t realize until after the fact that it is a $250 “flat charge” for this even though the anchor and rope is ~$50-$100. Nowhere in the paperwork does it mention a $250 flat fee. Anyway, we tried to discuss this further with who we assume the manager or owner is, in which we only got very short, unprofessional responses. We replaced the anchor, but this was not good enough, and he was extremely difficult to have a conversation with regarding the issue. A cherry on top of the whole situation is that they never told us the screen was broken before we rented the boat, so had no idea how much gas we had, our speed, dept, water temp etc. Customer service goes a long way, and unfortunately Westside is lacking in that department. Would not recommend renting from them due to this. *addendum as I cannot respond to the owners response to this post* At no point did we become “aggressive” and I’d be happy to share the text exchanges after the fact about the anchor regarding who was aggressive or not. We were told we could replace the anchor with a 10-13lb anchor. At no point were we given specifics, and we simply are not anchor experts. We did drive through town and purchase a rubber coated 13lb anchor in which we thought was similar the one that was lost and meet you without any clarification on which anchor you preferred. At the end of the day, our experience with Westside Boat Rentals was spoiled due to your rude texts and extreme difficulty to work with, hence the poor rating. I do apologize if your family is offended by the honesty in the matter, but as stated above, customer service goes a long was and is simply lacking here which lead to our negative review. I will not be bullied into not sharing my opinion on the matter and this is the only way in which I am able to share that opinion.

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