Safelite AutoGlass

Reviews

• BB

  Brett Billenstein

  3 days ago
  1.0
  Never had an issue in years past, but certainly having a heck of one this time with my Tesla Model 3. Scheduled on a Friday for drop off on Monday. Did so around 7. Not a single update all day despite them telling me to expect it. I had to call their service line and request to speak with a supervisor before someone could give me an update. Finally ready for pickup after 5. Literally all day with no updates. What’s worse, the non-OEM windshield they didn’t ask me if I was okay with is seemingly impairing my climate control function now (ie, no remote start, no overheat protection, no auto climate). We’ll skip over the fact that this was during a 110+ week with my car baking in the sun with no reprieve. I scheduled a warranty service for Wednesday and they swapped a sensor. Didn’t fix it. The tech noticed the non-OEM glass had a black protrusion covering part of the sensor that seemingly was not there on other Teslas in the bay (ie, the likely issue). The tech recommended waiting to replace the windshield until Monday since the new one would still be extremely tacky. Went to drop it off on Monday and was told it isn’t the non-OEM windshield and I’ll need to take it to Tesla. No advance notice, no call, just wait till I work from home to be close proximity and take time out of my day to drop off to tell me they won’t spend the time or money to fix an issue that didn’t exist before they touched my vehicle. I asked for them to put in writing they would pay commensurately for what Tesla is going to charge to fix. Denied. I was informed they would make me whole IF Tesla proves they did something wrong as part of replacement and calibration. It worked Monday morning and didn’t Monday evening. I’m willing to bet even if Tesla has evidence Safelite messed up, they still won’t honor it. What’s more, because we sincerely thought it was the windshield issue, I held off on scheduling service with Tesla so instead of something this week, I now have to wait 20+ days. If you own a Tesla, don’t ever go to Safelite, especially the one off Union Hills. No updates, no accountability, no help.
• JB

  Janet Bauer

  4 days ago
  5.0
  I used Safelite to come to my house to replace my car’s cracked windshield. I couldn’t be more pleased with the ease of scheduling, the courtesy and customer service, and the quality of the finished job. They handled everything with my insurance and their was no charge to me.
• TC

  Tricia Coniglio

  4 days ago
  5.0
  I had a big chip on my windshield that was repaired by Safelite. I went online, easily navigated their website and booked an appointment. They had availabilities within a couple of days, which was extremely convenient! It was a mobile repair, so Christian called early in the promised time window. He gave information on how the process would work and arrived shortly after. He was done with the entire process in about 20 minutes. He was professional and extremely knowledgeable. I love that I was able to continue working while the mobile repair service was done. My windshield looks great with no additional issues. I highly recommend!
• SN

  Stephanie Nielsen

  6 days ago
  5.0
  Super easy to schedule through my insurance app. Tech communicated when they would be there and was there within the window given. Tech let us know that due to weather calibration may not be successful, he tried under several areas and was successful in completing the work.
• CC

  Cassandra Carpenter

  Aug 15, 2026
  3.0
  Booked appt for 9a for DAS windshield need replacement and recalibration and in the appt chose to wait in person. Showed up at 8:30a. By 9:50 still not taken back. When I asked they said I could come back at 3p or reschedule. To me that means I could have literally been sitting there all day waiting for them to even take my car back. I canceled and won’t be back to this location. I was prepared for a 2-3hr wait, but not all day. The front desk lady was super sweet and totally awesome! Update: I will change my stars to a 3 do to the apparent communication issues. Just to clarify I scheduled online and specifically chose wait in lobby since it gave an option to wait or drop and it said 2-3 hr wait approx. It would have cost too much to uber home and back. (I could not find an appt at a location closer to me). I confirmed this when i checked in 30 mins early. If I had scheduled for a drop I would not leave this review as I would expect it to be there all day. I would recommend adding some info to the online appt scheduling app on the page where it asks if you want to wait or drop off, how long a windshield with calibration takes to complete on avg and/or if the 2-3hr approx time starts at the time of the appt or time vehicle is taken back. I could have planned better with that information.