Valvoline Instant Oil Change

Reviews

• DS

  David Spaulding

  4 days ago
  4.0
  People were very friendly. Explained everything. Asked me about my cabin filter but didnt have it in stock, a bit disappointing but overall everyone there was knowledgeable and helpful. Took about 25 minutes for headlight and oil change.
• JP

  Janelle Pena

  May 10, 2026
  5.0
  I love this location. I go there every time I need oil change or simple car maintenance. They take good care of me and put all car worries to ease.
• VK

  Vernona Krause

  May 5, 2026
  5.0
  My head light went out. Replacement was challenging. Valvoline tech did a great job. All techs were friendly and helpful. They changed my oil, replaced headlight and wiper blades.
• MM

  Memito

  Apr 16, 2026
  1.0
  I recently came in for an oil change and left pretty disappointed with the overall experience, specifically with the customer service I received from Rowan. I had a coupon that I signed up for, but due to a family emergency that had me out of state, I wasn’t able to use it before it expired. When I asked about it, Rowan immediately said no exceptions could be made. I understand policies are policies, and I’m not expecting special treatment—but the way it was communicated came off as dismissive and a bit rude. In the past, exceptions have been made for me, so the inconsistency stood out. During the service, I was shown my air filter, and it didn’t appear very dirty. In previous visits, I’ve asked if they could simply blow it out with air, and that was never an issue. This time, I was told they couldn’t do that. Also, my cabin air filter wasn’t even mentioned or offered for replacement, which is something that’s typically part of the process. Overall, this location feels very hit or miss. Some visits are great, others feel rushed and lacking attention to detail. This visit, in particular, felt like it was near closing time and the focus was more on wrapping up than providing consistent service. I value good customer service and consistency, especially as a paying customer, and unfortunately this experience has me seriously considering taking my business elsewhere.
• MS

  mason seddon

  Apr 13, 2026
  1.0
  I pulled in and was immediately greeted which was nice but then I was told I needed to move my car to respect the other person who was in a totally seperate line to come over so he could go first not a huge deal I understand but there is also 3 lanes for a reason so shouldn’t really matter as all lanes do the same service. I moved my car no problem was told about a 15min wait. Then after about 30minutes I get told again to move to a different line because of how backed up and slow it is, sure no problem I move my car again. Then after about 10 to 15 minutes sitting there I’m told to move my car AGAIN as the original like I was already in was moving now. The staff was not good at all, Ronin the manager on staff today was more concerned about messing around and saying hi to his buddies that he was making sure the team had a good connection and was flowing smoothly, no one seemed to know where they needed to be or what they were doing. The only one to be on top of his game was Codi. When doing my oil change there was no professionalism in any way shape or form throwing my cover around for the engine, banging the lines all over the side of the car as well as dripping tons and tons of oil all over the engine bay. Being that I managed a jiffy lube for some time, there was also no call outs, no checks and no PPE or safety equipment. Most of the crew had their gloves on and eye protection but not everyone. Not to mention one of their buddies who brought their car in was out of his car and walking all over the shop that’s unacceptable and a liability if I might add. I’m very frustrated and disappointed in this location as what should I’ve been a 15min oil change ended up being over an hour. Lots of standing around and talking and doing nothing when there was plenty to do. As seen in the photos below this is how they leave the car dirty with no tidiness or care to detail. At least have the common decency to wipe the oil or fluids you spill. I DON’T RECOMMEND THIS LOCATION. Without Hunter being there as manager it’s an absolute mess sadly.

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