Cummins Sales and Service

Reviews

• JF

  James Fisher

  5 days ago
  1.0
  I brought my RV to Cummins to replace an AC fan belt due to normal wear and age, and unfortunately the entire experience was frustrating from start to finish. The first issue happened before I even arrived. The GPS directions provided led me to the back side of the facility into a dead end while I was towing. I had no choice but to disconnect my tow vehicle and turn the RV around in a very difficult area. In hindsight, this should have been a major red flag. When I dropped off the RV, I specifically requested that it be plugged into 110 power to keep the batteries charged. I was given a disclaimer about the breaker possibly tripping, but later discovered the RV had never been plugged in at all. I became concerned and made an unscheduled visit, where I then waited nearly two hours just to receive an updated estimate because they could not get accurate parts pricing. I was also told there is a mandatory minimum of four labor hours just for them to begin work, with additional charges added depending on what they “find.” What started as a relatively straightforward AC belt replacement was first estimated at $1,300. Although I felt the price was high, I reluctantly approved the repair after being promised the RV would be completed by Thursday night. Thursday night I received a call saying they had “other priorities,” so the repair was pushed to Friday. Then on Friday I was informed they could not easily access the AC belt, and the estimate suddenly jumped to $2,300. At that point, I lost confidence in the process and decided to take my RV to my trusted Freightliner service center instead. In my opinion, this experience showed a lack of RV experience, poor communication, weak procedures, and very little accountability. RV owners should proceed with caution.
• KB

  Karen Bruciak

  Mar 27, 2026
  5.0
  Parts manager was informative and answered all my questions
• PP

  Pamela

  Jan 27, 2026
  5.0
  Upon reading past reviews we were apprehensive to have our generator in our Wayfarer motorhome repaired here. As it worked out, with the help of Brad, the general manager, and Alvin, the service manager, they fixed a very complex problem. This was a difficult repair. They gave us an estimate before repairs began, and they stuck to that estimate despite the fact that they spent many more hours working on it than anticipated. We are very happy with the personal service we received. We highly recommend.
• JC

  jonathan chee

  Dec 11, 2025
  1.0
  Over priced parts

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