AutoZone Auto Parts

Reviews

• PS

  Patty Scott

  Sep 26, 2026
  5.0
  Jacob was very good and personable and kind!
• TH

  Tim Hurt

  Aug 25, 2026
  5.0
  Very friendly and professional
• JH

  Jace Hargrove

  Aug 20, 2026
  5.0
  First and foremost I’ve been an AutoZone customer for many years. Prior to Andrea there were many Store Managers at this location, I have to say she’s doing a good job! The store is clean and the staff is knowledgeable and helpful! Due to recent social media regarding AutoZone and fellow customers feeling the need to name people without regards to how a negative complaint can ruin others reputation or even their wanting to come into work is crazy. When I come into this location with many questions regarding parts and just the occasional conversation, the staff has helped me. Yesterday, I stopped in and saw the impact a negative complaint made on not only Andrea but her staff. I spoke with her and rather than be upset about the situation she said “I as the store manager have to take accountability for my employees actions, even when I’m sick or on vacation. Although I can’t control how the company operates I can only do my best with the resources that are available.” Andrea, This store has changed not only in appearance but in the customer service, you have a good team and I just had to voice this! People are quick to complain especially after they’ve been taken care of, keep up the good work. This will continue to be my go to store for auto parts and the occasional chitchat. I would hope that people who read these comments consider the impact you also have on the employees, whether it be positive or negative. Retail work is not easy, I know that from my personal experience.
• ES

  Erin Schneider

  Aug 18, 2026
  1.0
  On July 13, 2026, I went in to have my still-functioning battery replaced under warranty. What should have taken 15 minutes turned into a four-hour ordeal. The team pulled up my account and warranty without issue and attempted to replace the battery. After trying multiple brand-new batteries and only getting enough power to turn on my car’s headlights and taillights, I was told I would need a tow truck. The team member on duty said I could use my insurance or the towing service they recommended. He also told me I would be reimbursed for the tow to a Firestone Auto about a mile away, where they could perform a systems check. I waited about 3.5 hours for the tow truck to arrive. Within five minutes of the tow truck's arrival, the driver identified that my 2011 Hyundai Santa Fe had a small button below the dashboard that could restart the electrical system (which I was told older models before 2015 all have). After holding the button for a few seconds, my car started perfectly, and the tow was no longer needed. Despite this, I was still charged for the tow service. The original incident was frustrating, but the bigger issue was the lack of customer service afterward. On July 14, I contacted the store to ask where I could send my digital tow receipt for reimbursement. I was told the store and manager did not have email addresses and that I would need to bring in a physical copy. Since this location is inconvenient for me to reach, I brought the receipt in the following week. I was then told that store manager Andrea was on a two-week vacation and would contact me when she returned, which I understood. After three weeks passed with no update, I contacted Andrea. She said paperwork was being held up by corporate and promised to call me back by the end of the day. When I did not hear back, I called on Saturday, August 15. Another store manager, Jeremiah, told me my reimbursement was ready and that I needed to come in that day. I explained that Sunday or Monday would work better with my schedule. He said he would not be there those days but told me he would be at the store until 10 pm that night and would call me with additional hours when I could be assisted. I went to the store after my own work shift, shortly after 7:30 pm, only to be told by the shift lead that Jeremiah had left hours earlier. The shift lead instead gave me Andrea’s schedule for the following day. Finally, on August 16—more than a month after the original incident—I received my reimbursement for the tow charge. While I appreciate eventually receiving the reimbursement, the repeated miscommunication, unnecessary trips to the store, and lack of follow-through made this experience far more frustrating than it needed to be especially considering the digital age in which we currently live.
• JH

  Justin Heninger

  Aug 14, 2026
  5.0
  Awesome service! I was in a rush and Juan Melo was able swap my battery out quickly and got me on my way. I appreciate how quickly he swapped the battery out.

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