Penske Truck Rental

Reviews

• LH

  Lloyd Hemenway

  Sep 7, 2026
  1.0
  My Experience With Penske — September 4–7, 2026 On September 4, 2026, I rented a truck from Penske and specifically explained that I was picking it up one day early because I had a critical domestic situation in Phoenix the following morning. This was not a casual move—it involved a court-appointed domestic violence move-out with police scheduled to be present. At approximately 7:45 a.m. on September 5, I went to start the Penske truck and it would not turn over at all. I immediately contacted the rental center and explained the urgency of the situation. I told the employee that police were waiting for us to arrive at 8:30 a.m. with this truck and that I needed the vehicle operational as quickly as possible. I was told that he would speak with his manager and call me right back. Forty-five minutes later, I still had not received a call. At that point, I had no choice but to start finding another solution. I contacted U-Haul in Phoenix and arranged for my daughter and grandson to obtain another truck. I also contacted the police to explain what had happened and that we were doing everything possible to get the vehicle there. I then drove the Penske truck keys to the Penske rental facility on McDowell so they could retrieve the vehicle. I was actually back at the residence when Penske employees arrived and attempted to jump-start the truck themselves. They could not get it started either. Fortunately, we were able to secure a U-Haul truck on extremely short notice. However, because of Penske's failure, we were more than an hour late for a court-appointed domestic violence move-out—a situation where timing was critical. Then, to make matters worse, on Monday I received a bill from Penske for $111.52 for a truck that I was unable to use. I called and requested that the charge be reversed. During that conversation, when I indicated that I was prepared to pursue legal action if necessary, the manager responded that if I mentioned legal action, he could no longer speak with me. That response was extremely disappointing. This situation cost me valuable time, money, additional stress, and emotional distress during an already extremely difficult and sensitive situation. What I expected from Penske was a working rental vehicle and basic communication when something went wrong. Instead, I feel that my concerns and the urgency of the situation were not handled appropriately. I have documented what happened, including the timeline and the steps I had to take to find an alternative vehicle. This matter is not over. I intend to pursue the appropriate avenues to address what happened and seek reimbursement for the costs and losses I incurred as a result of this situation. Penske, you pushed the wrong person this time. I have the time, the documentation, and the determination to see this through. I will provide an update as this situation develops. UPDATE 9/11 Emailed my review to Penske Corporate the day I did the review so they were aware I received a call within 30 minutes they stated it looked like the area Penske cancelled the contract which is the right thing to do but it should not have taken threats and reviews from me to make this happen. I believe they knew legally I was going to pursue it, fortunately that won’t be necessary. I will not go back to that particular Penske store again. But I will use Penske again corporate was quick to react and I feel confident it was going to get handled. Again, fortunately it didn’t come to that.
• PL

  Pat Ledo

  Jun 6, 2026
  5.0
  It's refreshing to see that there are still businesses that value customer service over corporate greed. With that being said, this Penske truck rental location came through in a big way for me and my family during the difficult task of relocating my daughter. From the moment we arrived, the staff was polite, professional, and genuinely ready to take care of our needs. The rental process took a little time in the morning, but overall it was smooth and hassle-free. We were in and out with exactly what we needed, and they even provided additional moving supplies at a discounted cost, which was greatly appreciated. The truck performed flawlessly on our trip from Arizona to California, giving us one less thing to worry about during an already stressful time. The only suggestion I would offer is to ensure employees are trained on the functions of all buttons, switches, and controls inside the truck. As a Class A driver, I was familiar with everything, but many customers who have never driven a larger vehicle would likely benefit from a brief explanation before leaving the lot. Thank you to Penske and the entire staff for your support, professionalism, and excellent customer service. Your help made a challenging situation much easier for my family.
• CR

  Chaka Reimer

  Aug 25, 2025
  1.0
  Rude

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