Safelite

Reviews

• NT

  Nicole Teague

  3 days ago
  1.0
  For having to pay nearly $1000 to get my windshield replaced the service was abysmal. I didn’t get any updates all day and eventually I called them after 4 PM because they’re supposed to close at five and I hadn’t heard anything so I called and had to go through several different people to finally get an answer about my car and I got an excuse of oh we’re shortstaffed and they weren’t done so I had to pick up my car after their closing time and when I got there, there was nobody there another customer had to go into the back to get somebody so we could both get our cars if I hadn’t taken the initiative to reach out. I don’t believe that they would’ve contacted me and would’ve just kept my car Overnight. It doesn’t matter if you’re shortstaffed if I drop my car off at 8 AM in the morning the very least you can do is update me a couple of times throughout the day and make sure my car is ready for pick up.
• AS

  Albert Sterling

  Oct 7, 2026
  5.0
  Technician came to my house for windshield replacement. He completed the job in an expeditious manner. The repairs were covered under my insurance "free glass replacement". The only thing I was disappointed in was that I tried to get my windshield tinted prior to install but Safelite would not allow the tech to come to their facility to do it.
• GC

  Gina Crenshaw

  Sep 30, 2026
  5.0
  Safelite provided convenient service at a reasonable price, they worked with us over the phone, in the office and during the installation at our home. All agents and technician, Chris were wonderful. Service was provided within the scheduled time. I would use Safelite again
• SG

  Samarth Gajjar

  Sep 28, 2026
  5.0
  After my last windshield replacement the rain sensor was not working correctly. I stopped by at Safelite Gilbert location 30 mins before store closing and Chris quickly identified the issue and fixed it within 10 mins.. appreciate the prompt response
• JW

  Julie W

  Sep 2, 2026
  1.0
  5 trips in so far and car is still not fixed. Started out with a simple chip repair. That turned in to the mobile tech unable to repair as he made the chip much larger when trying. Next mobile tech comes out the following day and replaces the windshield. Few days later I’m driving and all of the metal trim surrounding my windshield and driver and passenger door comes off and flapping in the air. I called and they wanted me to wait a week for someone to come out and take a look. I said unacceptable and they said to go in and see if they can help me sooner, I go in and show them both windshield and driver/passenger trim unattached. Anthony tells me the mobile techs often create this issue especially with my car model. Said he’d order the parts and call when they’re in. I get a call a few days later and schedule for the following morning to go in for the replacement. 4th trip in and I wait an hr and when they tell me it’s done he says “eventually you’ll want those side pieces replaced as they aren’t in and attached either” I said no this issue was created by safelite and needs fixed and this was all pointed out to Anthony when I came in for the 3rd time. He said we could go inside and look into that further… then said they’d order those pieces and call when I can go back. I call corporate to speak to a manager and I’m told safelite only has store managers and they’re in charge of store and techs in the area… I get a call from Lawrence who says they didn’t know those pieces needed replaced and when they get taken off they can be put back on because the plastic breaks. I explain the tech Anthony did know because I pointed it all at. Lawrence said well we ordered the piece. No remorse and no care for the amount of times this is taking and time spent out of my day. Absolutely appalling. Almost a week later I call to follow up and I’m told the part came in a couple days ago and they can schedule for the repair if I want. Now the 5th day in and the windshield piece they put in last week was already coming off so I pointed that out and the technician looked at me dazed and confused. On my 5th time in I ask to speak to Lawrence the manager face to face and she said he’s in a meeting in the back and will be right up. He comes up and speaks quietly to the front desk then goes back into the back, I wait 30min and ask again and she says he’s left to the warehouse… 5th time they “replaced the edges and snapped the front back in” interesting as I was told that can’t be done as the snaps break but no manager here to speak with as Lawrence dodges personal face to face conversations. Then speak to Chris who comes out to show me my completed vehicle and says they don’t have clips and everything is fine no issue. I point out the passenger side is still not corrected and protruding out… he says hell have Anthony take it back in again and fix that by sliding all the pieces down. Needless to say my entire trim of my car is messed up thanks to this safelite and I’m not happy

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