Gerber Collision & Glass

Reviews

• AA

  Anamarie

  May 5, 2026
  1.0
  Terrible communication. My car was supposed to be done a month again and they have yet to fix things, which is fine, but I am constantly having to reach out to them to get any sort of update. If it wasn’t for me constantly bugging them, I’d have no updates on what’s happening. The date of it getting fixed keeps getting pushed back and again, they don’t communicate that unless I call them to figure out what’s going on. My rental coverage is ending soon which I communicated with them and my car will still not be done by the time it ends so I will be left without a vehicle.
• JJ

  Jenny Jeckell

  Feb 27, 2026
  1.0
  Terrible service, avoid this location. I brought my car in to fix a dent on the side panel and restore fading on my carbon fiber hood and grille. When I picked it up, there was visible orange peel on the grille and side panel, and the hood looked untouched aside from clear coat. Which was understandable due to the level of sun damage. I was told to return in a few weeks to fix the orange peel. At the second visit, I pointed out the hood had faded further. Which shouldn’t have been the case with the clear coat protecting it. Isaac said he’d sand it and reapply clear coat. When I picked it up again, there was now a chip in the side panel, and the hood was worse (appearing oversanded and damaged). However the grille looked better. Rob denied they touched the carbon fiber at all, which didn’t add up. When I came back to speak to the manager (Mac) he was unprofessional, refused responsibility, and revoked his offer to fix the side panel when I asked about a partial refund. After escalating the issue to corporate and providing photos, a market manager agreed a partial refund was justified—but they only acted on it after I followed up a week later.
• JN

  Jason Newlin

  Feb 9, 2026
  5.0
  Thank you Isaac. Our hyper extended door is now functioning perfectly. If we ever need any auto body work done again, we will return to Gerber Collision & Glass.
• JL

  Jeff Loya

  Dec 3, 2021
  1.0
  Poor communication
• DV

  Dx Vxo

  Jan 8, 2016
  1.0
  A flat tire damaged my front right fender. I called to see about getting it fix'd, after doing some research online about fender prices and getting it ship'd to my house. I called gordies to find how much just to have them order it or, I order it and bring it to them to have it painted, or what ever might be the easiest way to get this done ect ect. So I was told they couldn't do anything without submitting identification, e mail address mileage the VIN number to the vehicle and what seemed like a full FBI background check. Jeez ! I just wanna get a quote ! Shops like these are all linked up to Carfax and who knows what other kind of data bases for marketing and information selling purposes. So someday when I go to sell the vehicle there's a data base of everything done to it so therefore your cars worth 500$ son ! Geez ! I'm steering clear of this NWO body shop called the next guy on the list said bring it over, 300$ I got the fender fixed no questions asked. The way I like it, so if you value your privacy as most of us in Arizona do, find another place to go. <----And this Bologna technical response from them is bogus cause I also asked just to bring in my own fender to have it sprayed and still. Can't do anything without the VIN #. You don't need my personal information to find me anything or the right part, we are talking labor for painting a fender "I bring you". Your service rep even admitted to me, its so someone doesn't bring in a rental car or something, so then who are you reporting to. If "I bring" you a ford Econoline fender why do you need a VIN # to just paint it and give it back to me. What if I want it for a decoration in my house, it's none of you business what I do with it. Is the point I'm trying to make. All this over just trying to get a price. Stupid !

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