Cummins Sales and Service

Reviews

• ID

  Israel Deleon

  2 days ago
  5.0
  Parts tech was very knowledgeable on helping me with getting the right part for my N-14
• TO

  Thomas O'Bryant

  Aug 12, 2026
  5.0
  Gerry is the man! I've never met such a friendly, helpful team at a service center. Everyone went out of their way to help. I'd highly recommend visiting.
• JV

  J.R. Varju

  Aug 6, 2026
  1.0
  Overall customer service the last few years has gone down significantly. Used to have a single competent point of contact at the local branch, but now any parts ordering goes through a call center, or general email address and often takes 1-2 days to get a response. Almost every part ordered automatically comes with a shipping / handling fee that has sometimes exceeded the cost of the part. That means if you order 4-items they each get shipped separately, even from the same branch, and each with it's own shipping / handling fee. Unfortunately not much options when it comes to trying to support the Cummins product.
• PP

  Payton Peterson

  Jul 21, 2026
  1.0
  How are they only going to have one parts person on a Tuesday afternoon I stood in line for over a hour this is ridiculous
• YI

  YVW Info

  Jun 11, 2026
  1.0
  When using my Cummins Onan P4500I generator with the red power switch turned on, the electric push button did not work nor did the remote start or stop the generator, but I could hand pull start the motor without problem. So I called Cummins, Avondale, on my way through Phoenixand they said YES they service it with a minimum charge of $432. I had a few alternatives other than to leave it there for them to service as it was a Cummins service centers. Seven days later, the end story is I paid over $400 with the service tech telling me that they did not have part numbers for the three items that any/all could be causing the generator to not start using the electric start, which is something I knew when I dropped the generator off. And to better identify the faulty part could cost another $450 service fee + part(s) that apparently aren’t available. I’m blown away that a business like Cummins would offer service on a generator, knowing that Part numbers and parts are not available. They should’ve put a sign out front that said pay us over $400 and will give you your generator back in a week but don’t expect any results from us. My advice to you all is check for qualified service and parts availability before you buy any generator from any brand and especially Cummins, which I am 100% disappointed and will never spend my money on anything Cummins in the future. Hope you get better service that I received. Have a great day, everybody!

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