Question 1

What should I do in case I’m in an accident?

Accepted Answer

Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:

1. Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
2. If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
3. Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
4. Turn off your engine and wait for assistance.
5. Be courteous to all parties.
6. If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
7. Make sure you are as calm as possible before making any statements or talking to the police.
8. Take photos before you leave the scene.
9. Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
10. Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
11. Acquire a copy of the police report.
12. Call us for assistance with repairs to your vehicle.

Question 2

What should I do after an accident?

Accepted Answer

Here are some tips for dealing with the aftermath of an accident.

1. Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
2. If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
3. Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other drivers insurance cannot require you to go to a particular repair shop.
4. Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.

Question 3

What if my insurance company says I have to get three estimates or that I have to go to another shop and meet with their adjuster?

Accepted Answer

Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.

Question 4

Can you communicate with my insurance company to work out the details?

Accepted Answer

Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.

Question 5

I need my car back ASAP. How can you get me back on the road?

Accepted Answer

Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.

Question 6

How do I know that I am getting the best service?

Accepted Answer

We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair. The technicians here are I–CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.

Question 7

Do you charge for estimates?

Accepted Answer

No. We provide free estimates as a courtesy to our customers.

Question 8

Do I need to make an appointment for an estimate?

Accepted Answer

Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead. You can get an online estimate on our website  https://bobmaloneycollision.com/

Question 9

Are the repairs guaranteed?

Accepted Answer

Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.

Question 10

What should I do immediately after being involved in a vehicle accident?

Accepted Answer

If you're in an accident, stop your vehicle and move to a safe place if necessary. Contact authorities, assess injuries, remain calm, document the scene with photos, avoid admitting fault, and notify your insurance company. Then call Bob Maloney Collision Center for repair assistance.

Question 11

Can Bob Maloney Collision Center communicate with my insurance company?

Accepted Answer

Yes, Bob Maloney Collision Center handles estimates and can communicate directly with your insurance company. Typically, the insurance pays the shop directly, and you might only need to pay your deductible.

Question 12

Do I need an appointment to get a repair estimate at Bob Maloney Collision Center?

Accepted Answer

An appointment isn't required for an estimate during normal business hours, but it's recommended to check ahead. You can also get an online estimate via their website.

Question 13

Are repairs at Bob Maloney Collision Center guaranteed?

Accepted Answer

Yes, repairs come with a written workmanship guarantee and a lifetime warranty on all auto body repairs and painting.

Question 14

What are the operating hours of Bob Maloney Collision Center in Pea Ridge?

Accepted Answer

The center is open Monday through Thursday from 7:00 AM to 5:00 PM, and Fridays from 7:00 AM to 11:00 AM. It is closed on Saturdays and Sundays.

Question 15

What services does Bob Maloney Collision Center offer?

Accepted Answer

They provide auto body repair, paintless dent repair, towing, auto body refinishing, and auto glass repair and replacement.

Question 16

What should I do if my insurance company requests multiple repair estimates?

Accepted Answer

You can decline and choose to have your car repaired at Bob Maloney Collision Center. They work for you, not the insurance company, and the adjuster can inspect your vehicle at the shop.

Question 17

What nearby places can I visit before or after my car repair at Bob Maloney Collision Center?

Accepted Answer

Nearby attractions include Mayhem Manor, Canine Fitness dog park, and Pea Ridge Thunder Soccer Club. You might enjoy these places while your vehicle is being serviced.

Question 18

Are there convenient amenities near Bob Maloney Collision Center in Pea Ridge?

Accepted Answer

Yes, Casey's convenience store is nearby if you need snacks or supplies. Also, Oak View Animal Clinic and Sherman Karen S DVM are close if you have pet care needs.

Question 19

How can nearby medical facilities assist customers visiting Bob Maloney Collision Center?

Accepted Answer

Pea Ridge Urgent Care is nearby, providing emergency and medical services. This can be helpful in case of minor injuries or health needs following an accident before visiting the collision center.

Bob Maloney Collision of Pea Ridge

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