Maverik

Reviews

• SB

  Sarah Baker

  Aug 18, 2026
  1.0
  I want to start by saying that I have always really liked Maverik. I regularly choose Maverik over other gas stations because the stores are clean, the atmosphere is usually friendly, and they are convenient and reliable. I stop at the Paragould location on West Kings Highway several times a week, often on my way to work, and I specifically choose this location even when another store might be closer because I have always had a good experience there. Unfortunately, my experience this morning, August 18, 2026, at approximately 9:40 a.m., was completely different. I stopped in on my way to work to purchase Vuse pods, as I have done regularly in the past. There was a gentleman working whom I had never seen before. I provided my ID when asked, and he examined it for quite some time. He then simply said “no,” put the Vuse products away, and began walking away from me. I asked what was going on and why he couldn’t sell them to me. He told me that he couldn’t tell whether my ID was real or fake. My ID is a valid government-issued ID. I asked if he could scan it to verify it, since there are scanners available to do exactly that. He told me he would not scan it. I even asked if we could have the police come verify my identification if he genuinely believed there was an issue. Instead of trying to resolve the situation or explain what was wrong, he told me, “It’s not that serious,” and walked away from me. When I tried to speak to him again, he ignored me. I understand and completely support employees verifying identification before selling age-restricted products. That is not my issue. My issue is that when my valid ID was questioned, the employee refused to take reasonable steps to verify it and then refused to communicate with me respectfully. As a customer, being questioned about my identification is one thing. Being dismissed, ignored, and walked away from is another. Because of this interaction, I had to leave and go to another store to purchase what I needed, which made me late and disrupted my morning. This is particularly frustrating because I intentionally stop at Maverik on my way to work and plan my time around being able to make a quick stop. If I only have 15 minutes to get to work, I don’t have the ability to spend that time being refused service and then having to drive somewhere else. Afterward, I called the store and spoke with the assistant manager. She apologized for the way I was treated and told me that this employee is “normally that way” and that I should just avoid him. I don’t think that is an appropriate solution. I should not have to avoid an employee in a business I regularly patronize simply because he doesn’t know how to communicate with customers. I am not asking Maverik to ignore its identification policies or sell something without proper verification. I am asking that employees follow those policies appropriately, use the tools available to verify an ID when there is a legitimate question, and treat customers with basic respect. I genuinely like Maverik and would like to continue being a customer. That’s why I’m taking the time to leave this review instead of simply going somewhere else. I hope someone higher up takes the time to look into what happened and addresses the way this situation was handled. I should be able to walk into my local Maverik with my valid ID, make my purchase when I meet the requirements, and receive the same basic courtesy and professionalism that I have every right to expect from a business I have supported regularly. After speaking with other employees I found out the man was the general manager.
• FE

  Frost Edward

  Jul 17, 2026
  1.0
  Highly disappointed I went got gas and some reason it clicked 93 (I didn’t push nothing yet expect the code) and I went in and said something all they said money will go back on card in 30 mins well no money went back in yall have lost a 2 year customer
• AN

  April Napier

  Jul 14, 2026
  5.0
  I like maverick.Every time you walk in the door you smell good food, and boy.Does it smell good?They have awesome cookies and muffins and all kinds of things.Plenty of water and tea.And soda, you can get whatever you want in that store. And just very friendly workers, their bathrooms are clean and just very, very good store
• BL

  Beverly Lloyd

  Jun 29, 2026
  5.0
  Clean restroom.
• TM

  Tammy Malone

  May 6, 2026
  5.0
  They are friendly and the store is easy very clean,and the best place to get fuel and snacks.

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