Safelite

Reviews

• RA

  Roycee Almanza

  3 days ago
  5.0
  I think the key is to hey, your vehicle to the shop and not schedule them to come to you. When we tried scheduling for a technician to come to us in the past, it was a horrible experience, not once but three times. This time, because of the wait time, we decided to take our car to the shop for a windshield replacement. From drop off to pick up, the process was super easy and very convenient. While the car was being worked on, we went to lunch and ran a couple of errands. My car looked absolutely amazing. We did not get a chance to speak with the technician since it was past closing but the lady that checked us in was such a joy; she was efficient but still friendly and personable! I will not hesitate to take my car to Safelite again, 11/10!
• BS

  Bill Swope

  Oct 8, 2026
  1.0
  I’ve got glass pieces everywhere! Dash, console and floor. Plus they scratched my console trim! Stay away from this place. 5 hours to replace a windshield.
• JM

  Jonathan McClure

  Oct 4, 2026
  5.0
  A relative has had two done and recommended Safelite. This was my first time and they were exceptionally diligent in all communication. The technician was was quick and friendly. Highly recommend
• TF

  TaNisha Friday-White

  Oct 1, 2026
  3.0
  I waited to do this review. One because of so many negative reviews that I saw before I made my appointment , so I decided to give Safelite a try. Let’s start with when I made my appointment- the specialist that was assigned was extremely Professional with his communication, keeping me informed. That was one of the things the reviews said was an issue and I was like Oh goodness. However, the first appointment did not happen. He got stuck at an appointment before mine, which meant I had to reschedule. The rescheduled day came, and let me just say I was slightly disappointed, not with the specialist that was assigned but with Safelite. I waited around the entire window time frame that they were supposed to be there. There was no call. There was no oh I’m on my way all day until I sent a message through Safelite and asked if someone was still gonna be able to come out to my appointment by this time was almost at the end of of window timeframe. . About 20 to 30 minutes after that I get a text message that says my agent is on the way he gets here very nice gentleman ,very professional ,very polite -however he tells me that he didn’t get assigned to me until 30 minutes ago and he heading back from Hot Springs; that made me think oh God all the reviews are true . The appointment went well it started to sprinkle and I told the young man that I did not have covering because I stayed in a complex. He said oh no worries. I’m watching the weather. It’s not raining. It’s just a drop here and there. He was very, very nice completed my windshield. I don’t drive my car a lot but when I drive it I do like for everything to work here is where things start to go downhill I get in. I don’t know maybe about a week or two later my left windshield wiper where the water comes from is no longer spraying washer fluid, but it was working prior- had no problems with this. OK, I had my son take a look and say well maybe he just forgot to connect it or maybe it is slipped off once he connected I didn’t immediately think it was the agent‘s fault. Well, my son check it and every time he tried to connect it, it will pull from the other side. needless to say it has now been about 45 days since windshield replacement he tried again -ya know maybe I didn’t do something right my sons says -but keep in mind he has reconnect the same thing in his own car before. So now I’m gonna have to take my car in to see why that’s not connecting so the water can come out when I press for my washer fluid and I’m sure that’s gonna cost me more money so where I wanted to give five stars I can not and I really wanted this to be 5stars. But I’m truly disappointed .
• CM

  c mcclain

  Sep 28, 2026
  3.0
  The Good: Communication is great, scheduled this replacement via my insurance company. Payment via text was easy, appointment reminders, during service messages were well received and after service messages/warranty were handy. The Bad: Service technician did not clean up my vehicle after the windshield replacement. Dash was filthy with debris and trash. Rubber seals and trash on floorboard and seats. The tech left a sharp tool on top of my car, which went rolling around when I backed up to drive off. Windshield was dirty with smears, smudges and sticky glue-like substances.