National Car Rental

Reviews

• DY

  David Y.

  3 days ago
  2.0
  National used to be my go to Platinum partner with American Express but their services and inventory in “executive “ selection have waned in my opinion. My latest experience at the Little Rock Airport was a negative one. First I had two reservations for two different business purposes and not one of the vehicles I reserved were available. Whats the point of asking in the app? You get what you get. I had a full size truck the first day and a full size suv the next few days. I drove out in a RAV 4 that smelled of marijuana which isnt the first occurrence. I figured I would air it out but it wasn’t by the next day when I had to go back to meet my next group. I called corp National and let them know I was not satisfied with my vehicle. They said the branch will need to call me directly. I waited at the airport for half an hour then I had to pick up my group who then asked if I had been smoking weed. Great. Never did get that call. Of course the text survey comes after the trip. I provide feedback and “we are concerned, may we call you or do you want a response?” “Yes”. No call back. I will be looking at other options and if I can make Amex aware of who they partner with.
• HL

  Horse Lover

  Aug 22, 2026
  5.0
  National Car Rental provides an exceptional rental experience every time! Recently I had a business rental for a client visit and arrived at the airport late in the evening. Mid-size cars were taken, and without hesitation, I was provided a new BMW. I also needed to keep the car longer due to a travel delay and was able to easily extend the rental through the mobile app. National Car Rental makes returning the car easy every time with quick drop off, service with a smile, and email receipts. I will choose National Car Rental every time! Shout-out to the staff at the Little Rock, Arkansas location who provided an exceptional rental and service experience!
• HD

  Heather Downs

  Aug 21, 2026
  5.0
  Thank you, Javin! After arriving just before midnight, we discovered that the rental car we had booked with another company would not be available due to employees leaving before their shift ended. Javin at National was the only employee still working. He was gracious, kind, and efficient and got us a great deal on our rental car. We are so thankful!
• EI

  Eliu Irizarry

  Aug 15, 2026
  2.0
  ★★☆☆☆ I’m an Executive member and have been renting with National since 2021. Unfortunately, my experience at this location was disappointing. When I arrived at the counter, I explained that I needed a vehicle capable of seating seven passengers and requested an upgrade. The representative ultimately accommodated my request with a Chrysler Pacifica, which I appreciated, but her response and demeanor when I made the request came across as unnecessarily rude. As a customer, I simply expected the request to be handled in a more courteous and professional manner. When I reached the Pacifica, I discovered that the fuel tank was not full. I took a photo to document the fuel level, but because this is a smaller airport location, there was no National representative near the vehicles to whom I could report the issue. The only option would have been to walk all the way back into the terminal and return to the counter. Rather than risk being charged for fuel that was already missing when I received the vehicle, I ultimately filled the tank completely before returning it. In other words, I returned the vehicle with more fuel than I received it with. Throughout the rental, the vehicle’s Apple CarPlay connection also repeatedly disconnected, which was frustrating since I rely on it for navigation when traveling in an unfamiliar area. I reported the issue when I returned the vehicle. As a longtime National customer with Executive status, this was not the level of customer service or vehicle readiness I’ve come to expect. I hope the location takes the feedback seriously, particularly regarding customer service at the counter and ensuring vehicles are properly prepared before being rented.
• MD

  Molly Dise

  Aug 7, 2026
  5.0
  My flight arrived late after 12:00. National closes at 12:00, there was only one other open rental car company. The only other open car rental was Avis or budget. The man at the counter was friendly even though he was staying late! Super quick interaction, which was great because we were in our car in no time :-)