Enterprise Rent-A-Car

Reviews

• AP

  Angela Peery

  4 days ago
  5.0
  Why have I been renting from Hertz and Avis at Little Rock Airport all these years? I tried Enterprise through my Delta flight (added the car rental through their website). Upon arriving, there was a long line (almost enough to make me go to the Avis counter), but within a few minutes, another staff member came out, and I was in my car within about 20 minutes. I had been upgraded to a small SUV, and it had about 300 miles on it. Loved that new car smell! Upon returning, D'Andre provided excellent customer care checking me back in. This was a wonderful experience. I will use them again!
• SC

  Sidney Carroll

  Sep 28, 2026
  5.0
  Javin and the team that helped me were so kind! Check-in process took less than 5 minutes and returning was just as fast. First time renting a car and it was seamless!
• CB

  Charlie Boling

  Sep 25, 2026
  1.0
  I've rented cars from Enterprise many times over the years and have always had a decent experience. However my experience with Enterprise at the Little Rock Airport was not great. The biggest disappointment is reserving a specific class of vehicle weeks ahead of time and it not being there when we arrive. We had reserved a "Premium SUV" and were told when we arrived that all they had available was a mini-van, which I made clear I wasn't happy with. The apologized and said that was the only thing they had. After reading the reviews that seems to be a common theme. After stewing over it that night I contacted customer support in the morning to voice my concerns. The rep told me they were showing some other types of vehicles available at that location and that I could swap out the mini-van. When I arrived they said they didn't have any cars available. It may seem like a petty grievance but when we planned our trip we discussed what type of vehicle we wanted, there was some thought put into it. If we had to rank our preferences a mini-van would be at the bottom of the list. The process of renting the car at the counter was akward. First off the Enterprise counter was closed with a sign directing us to the National counter. The two employees were friendly but seemed very disorganized. One of them apologized to me saying it was her first day. When I reluctantly accepted the keys to the mini-van they said I was all good to go and pointed me in the right direction. We thought it was odd that they didn't give us any paperwork but assumed it would be emailed to us. When we returned the vehicle a week later in Oklahoma City the car was actually under someone elses name. The employee there was very helpful and straigtened it out for us. Apparently the last person's rental agreement was never closed out and ours wasn't opened?? A one week car rental is a lot of money for us so being stuck in a car we didn't ask for and didn't like is enough for us to take our hard earned money elsewhere. I'd rather spend the extra money with a company that isn't going to pull a bait and switch on us.
• EE

  Emily

  Sep 20, 2026
  3.0
  I’m giving a 3 only because the following day experience at the counter was great but the original scheduled pick up experience with the counter was extremely disappointing. I am a loyal Enteprise customer because they do provide top quality service at any location I had been to (I travel frequently for work) so I had no doubts that this location would be excellent or even adequate at that. I came in from a late flight and went to the counter. I only seen one worker (can’t remember her name but she had blond hair and a flashy pink stanley like cup at her counter) and it seem to be taking a little longer then I expected but I gave her the benefit of the doubt seeing as she was the only one there from what I seen. After she finished with the customer at the counter, another lady who had already got her rental came back in to report damage that was on her vehicle, the girl brushed her off in what I feel was an unprofessional manner. When I get to the counter, she ask for my ID and CC (as usual) she ask me all the basic questions and then tells me “okay, I have you in a mini van” note you - I had made this reservation on August 21, my flight arrived on Sept 9th my reservation was for a compact SUV. I politely explained how I did not want a mini van. I then ask her if they had any full size or mid size vehicles I could get (which was a downgrade but was still ok w that vs a mini van). She looks up on her computer and says “all we have is compact car and it would cost the same price” I needed a vehicle big enough to carry my two luggage’s and 4 boxes for work supplies. I said ok, thatsbnot going to work. I then ask her if they will have any compact suv tomorrow or midsize or bigger cars, she says “I don’t know”. At this point, I’m over it. I told her I would come back in the AM to see. Luckily, I returned in the AM and spoke with a very nice gentleman (I don’t recall his name, I think it may have been Luke? He had shorter brown hair) went over and beyond to compensate for the prior experience. I had waited to rebook thru a 3rd party when I got to the counter because I wanted to make a pay now reservation but wanted to ensure I got a vehicle that wasn’t a van or truck. He was very patient while I was having a few mins of booking issues with my phone (wifi wasn’t working and my phone screen was cracked) He helped another lady behind me and someone else but even checked in on me after he helped each one. I was so worried I wouldn’t get a compact suv but he reassured me he had it saved so I would get. After a few mins, my reservation successfully went thru and I was able to get my vehicle and had no problems after that. I was so fortunate to have a different employee then next day. I understand everybody has bad days but the lady could have been more empathetic to the fact that travel is stressful and the last thing you want is to get off a flight, need to get a car @ a place you never been to, not have ur almost 3 week early reserved vehicle but when myself as a consumer even opt to downgrade and simply ask for confirmation if There would be a suitable vehicle the next day, she could care less.
• JS

  Joel Sanchez

  Sep 11, 2026
  5.0
  Quick and clean process. Enterprise is always a joy to work with. When I dropped off the rental, Christian helped me with a little discount, because the breaks were making a little noise on reverse. Great employee for a good company.

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