Straightline Automotive

Reviews

• EW

  E. D. Wood

  3 days ago
  2.0
  I brought my toyota rav4 in for an oil change and to check brakes for frequent grinding when coming to a stop. I called about 5 hours later to check the status and was told oil change had been completed and waiting to check brakes. A few minutes later I was contacted that my car was ready with no problems found. He explained that there was over 60% of the pads left in the front and 80% on the rear. That would be fantastic news if the brakes didn't grind! They test drove and couldn't duplicate the problem. The problem did continue for me driving home. I appreciate they didn't want to do work that wasn't necessary, but service advisor did not care to listen to what I thought might possibly cause the noise. I explained my car had previously been in an accident and had front suspension parts replaced. I suggested it might possibly be a loose pad or calipers loose or hanging up but he blew it off as a sensor. I didn't get the feeling that my problem was worth looking at beyond checking the pads for thickness and diagnosis fee. I basically was charged 204.00 for an oil change including their 3.5% credit card use included. After using my debit card I noticed the fee so changed and wrote a check for 197.00. Maybe it's me, a little confusing thinking debit card is the same as cash (most places). They did however only refund 197.00 of the 204.00 charged. So we are back to 204.00 for an oil change (to be fair, I got my preferred oil) and to be told my brakes are great. I have had people recommend your shop to me in the past and decided to give your shop a try with my brakes issue, but will never recommend or be back. Enjoy your 7 bucks credit card fee you kept, it will give me enjoyment in telling everyone I can of my experience and waste of time and money using your business.
• CC

  Christopher Coleman

  4 days ago
  5.0
  They have great customer service and are very approachable people. This is my 3rd time coming here and I haven’t been disappointed once. Overall, 10/10 experience I will be back.
• DB

  Danniel Beltran

  Jul 2, 2026
  5.0
  Steve was awesome to work with very honest and trustworthy, I will be back!
• J8

  JF 86

  Jun 17, 2026
  5.0
  Doug has a fantastic business here that is such a breath of fresh air compared to what most people experience at your standard mechanic shop. A big brand car dealer quoted me $2,500 to replace my headlight because some wires had gone bad and they said that all the could do was replace the whole headlight. Doug and his crew got it done for less than 10% of that price. Saved me a ton of money and they were done in like 90 minutes.
• RL

  Robert Lee

  Jun 11, 2026
  5.0
  We are traveling in our Class B Chevy 3500 and had a problem with occasional squealing when starting a cold engine. I read the great Straightline Automotive reviews online and stopped in to see if I was having a problem and to get it fixed. Not to say they can always squeeze you in, but they did check it in a short time and determined I was not having a problem. You know if there had been a problem, they would have said so and made some money. Great guys. Very professional. You know in the future if I'm having a problem, I'll be sure to be in Bentonville and take it to Straightline for my van service.