Enterprise Rent-A-Car

Reviews

• VH

  Virginia Hames

  Aug 28, 2026
  5.0
  My car was in the repair shop, and Enterprise had a vehicle available right away. The associates were friendly and knowledgeable, and my rental was clean and comfortable.
• KD

  Kimberly Danks

  Aug 14, 2026
  5.0
  Complete your reservation online and will likely to have the best car rental service. Larry and Katie stepped up to bring the best experience in car rental service. Thank you Enterprise for having wonderful employees at your Trussville office.
• BS

  Brett Staggs

  Aug 1, 2026
  5.0
  Larry is the man. He handled north of 20+ people quickly and professionally all by himself. He kept a great attitude and was happy to help everyone. He went above and beyond as I booked the wrong dates.
• NM

  Nicky Morris

  Jul 30, 2026
  4.0
  I made appointment online, then my phone started blowing up the day before to "confirm" the appointment. Um, I made the appointment, so yes, I'm coming. Then the next day, the started calling me again to let me know my car was ready. Well, my appointment was at 5pm. If I could come sooner, I would have made the appointment sooner. Then as my trip was wrapping up, they kept calling more to confirm I was bringing the car back. Are you SERIOUS?! Stop with all the calls! It's absurd. Further, my location took away the after-hours lockbox, which I wasn't aware of, so that threw a wrench in the return process. There was only one person working when I went to return the car, and there were at least 15 people in the lobby. Come on, let's get better!
• DD

  Damian Drennen

  Jul 24, 2026
  1.0
  THIS IS FOR ENTERPRISE CORPORATE if you want a guarantee you will get a car- dont bet on it. Yesterday my car was having issues and Called the car place, called enterprise- made a reservation- got a confirmation number. Co worker dropped me off- NO CAR AVAILABLE- WITHIN 15 MIN OF THE CONFIRMATION- THEY SAID THEY CALLED TO SAY NO CAR. well at that point, considering i had literally just made the reservation, never thought they would cancel within 15 min. got dropped off at the trussville location- with my car still at the shop and having multiple appts later in the day. so had to call my co worker can you please pick me up again, take to the office, try to find another one. Second confirmed reservations- this time i tried to call the location to make sure they actually had a car. 20 min on hold, never got a voice,hung up on 3 times, at that point it was 2, - work appt supposed to be at 2:00- had to call the client to reschedule. got to the second location by UBER- PERM CLOSED. ABANDONED STRIP MALL- called them while still in the uber- oh yes, its across the street from this company- YES THERE WAS THAT COMPANY ACROSS THE STREET BUT THE LOCATION I WAS SENT TO- COMPLETELY ABANDONED-- had to go to the AIRPORT- got to my 2:00 appt at 3:30, had a doc appt at 4:30 i had to cancel last min ( i was not able to give 24 hour notice of cancellation, i called them at 330 letting them know i just got to my work appt, there was no way i could make it that day) So called trussville today 7/24/26, told them the situation, i told them i was not driving back to the airport and having to take ANOTHER UBER. got to enterprise trussville today around 3-330ish to return the car, walked into the office- no one was there. waited for about 5 min saying hello??? i had already called the uber to take me to pick up my car. ended up having to walk thru the store to the back where they clean the cars, had to call out and yell until someone replied, i asked if there was anyone in the office or where were they i needed to drop off a car, uber was 14 min away. one of the employees outside said oh i ll go look for them. waited another 5 min, walked out again and yelled is there anyone who works here uber is on the way? young female said she was trying to find them again, she was the 2nd person i talked to trying to find someone to check the car in. and waited. i said ok, my uber is on the way, no problem we ll get you checked in. ok, well now its 5 min away....and now its 2 min away and had to leave the key without being able to check it in with an associate to make sure there were no damages. which there weren't. They said a confirmation number doesn't guarantee there will be a car. WHAT?????? so ENTERPRISE what does a confirmation number mean then? Im entering a raffle to see if I get a car at the location I reserved? If there wasn't a vehicle why was i given 2 confirmation numbers - 2 locations-and not a single one of them actually reserved a car> THAT IS A MAJOR ISSUE WITH YOUR CALL CENTERS, WHAT DOES CONFIRMED MEAN TO YOU? So i paid for the rental car- $190.00 and 2 Ubers. I paid for 1 uber to take me to 2 locations yesterday- Then today, had to drop the car without being able to walk around it with any associate. and then a rental car to take me back to the car shop. so basically I paid for 2 rental cars bc of the ubers. i picked the first location bc it was close to work and a free ride from a coworker ENTERPRISE CORPORATE- STOP LETTING PHONE CENTERS MAKE RESERVATIONS IF THEY HAVE NOT CONFIRMED WITH THE PICK UP SITE when i dropped it off today there was an attitude from 2 employees. i am sorry YOUR COMPANY PUT YOU IN THAT POSITION- I had to: get 2 rides from a coworker, pay for 2 Ubers- 3 Trips, go to three different locations, end up at the airport, reschedule work, and cancel physical therapy. i cant imagine a bigger overall fail. This was during the week- not a weekend. Corporate is really putting store fronts in a very bad position.