Enterprise Rent-A-Car

Reviews

• PB

  Patricia Brooks

  Sep 27, 2026
  5.0
  Purchasing a rental vehicle was an easy experience and after 2 weeks, there was no problem getting an extension.
• TS

  Tim Stilwell

  Sep 23, 2026
  1.0
  We set up a rental at this location. We dispatched the driver to get a rental and the facility was closed at 14:20 on 09/23. We attempted to contact store to see if they had moved or if the facility was closed and got no response. Very unprofessional.
• RO

  Richard Oliver

  Sep 17, 2026
  5.0
  I was very satisfied with the service that I received from the Sylacauga Enterprise store. I highly recommend them when you need a car rental.
• JJ

  Jessie Johnson

  Sep 14, 2026
  5.0
  The service was outstanding!! The car was so nice I actually want to go get me a new camry!! 😊 everyone was really helpful!! They called to make sure i was good, if the car was running good!! asked me if the car suited me!!! Yes it did!!! I was stunting like it was mine mine!!!😂! Yes i highly recommend ENTERPRISE!!! Service is great!! I didn't get his name but the guy at the Sylacauga location has a great personality!!! 😊 he will make you laugh and I love to laugh!! If you were having a bad day he'd cheer you up!!! overall service was absolutely awesome!!!
• RS

  Royal Sales

  Aug 25, 2026
  1.0
  Worst experience I’ve ever had with Enterprise was 8/20/26 at the Sylacauga, AL location under the current management they have in place. I made a reservation for a large SUV ten days prior to the date I needed it on 8/10/26. Was called the following day 8/11/26 to verify that I had a major credit card, ( a requirement for renting a large suv), so no problem there. I confirmed I did have a major credit card and while I had them on the phone I told them I needed them to be sure they’d have me a large suv on 8/20. I know they don’t guarantee make or model but the branch manager assured me he’d have the car class ( large suv) there on my designated pickup date. Fast forward to 8/20/26 the date I was supposed to pickup the rental, my wife shows up before our reserved pickup time of 12pm only to find out that they don’t have the large suv we reserved. The lady running the counter was being rude and unhelpful, she then proceeded to tell my wife that the branch manger had spoken to me the day before and said I agreed to a smaller suv which she offered. That in itself is a lie because a small suv would not accommodate our party and no one called me from Enterprise the day before. There was a Tahoe in the back that she said a customer already had the keys to, which I think it was being held for another customer for whatever reason. The said branch manager was supposedly out of the office attending a meeting and was unable to reached so I could call him out on his lie. Since I couldn’t get in touch with him I asked for the corporate number to file a complaint and have yet to hear back from them. I received no follow up about the reservation or the vehicle I reserved not being available from the branch manager or corporate. This ordeal made me 3 hrs behind on my trip. I’ve been renting from Enterprise for over 20 years and this is the treatment I get, thanks Enterprise! You’ve lost yourself a loyal customer.

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