Enterprise Rent-A-Car

Reviews

• SE

  Susan Embry

  2 days ago
  5.0
  I loved the cleanliness of the vehicles and the prompt and courteous employees! Definitely will use them again!
• VR

  Vaughan Reynolds

  Aug 1, 2026
  5.0
  Great customer service, very professional, dedicated, easy to work with. Service is great every time I rent from them
• JH

  Jacob Hendrix

  Jul 22, 2026
  1.0
  I’ve tried to use them twice for corporate account and business travel. Both times, months apart, they confirmed the reservation and then called me an hour before the reservation time saying they had no vehicles available until days later. Now I’m having to scramble again. This has only been an issue with the Pell City location.
• CT

  Chris Tombrella

  Jul 21, 2026
  5.0
  My mid-size SUV was not ready when I came to pick up so they immediately got me a fantastic replacement. Not only was it a very comfortable ride from Pell City to Cincinnati and back, the Palisades safety features alerted me when a car suddenly when to low speed on the interstate and notified me in advance of the quick stoppage. Overall I was very happy with the service and the vehicle.
• BH

  Brandon Harris

  Jul 6, 2026
  1.0
  DO NOT USE THE PELL CITY OFFICE OR ENTERPRISE IN GENERAL! We rented a van for our church trip. We were over-charged for a day's rental. It took over a week for the branch manager to respond to us, but we were refunded. Shortly after being refunded, my credit card was charged several times. The branch manager stated that she contacted the regional manager, Haiden on both June 24-25. I never heard back from Haiden or Anslee so we called the main number. They were confused as to why we had charges. Customer service said they turned it over to managers and that someone would call us back and return our money. After calling 4-5 times and getting NO response from management, someone told us the charges were from Haiden, the regional manager and that it would have to be corrected on the branch level. We called Anslee, the branch manager back on July 2nd. She assumed everything had been taken care of and she said she was contacting Haiden. I called back on July 6th because no one had helped. Anslee said she had told Haiden about the situation, but Haiden nor any other manager has NOT called us back. I have never dealt with a business as unprofessional as this. It's a complete circus show!

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