Med Center Mazda

Reviews

• JJ

  Justus J Bell (Justin)

  Oct 6, 2026
  1.0
  ⭐️ 1-Star Review — Extremely Disappointing Service Experience at Med Center Mazda in Pelham, AL I am extremely disappointed with my experience at Med Center Mazda in today. I had a service appointment scheduled for 8:00 AM. I arrived expecting that having an appointment would mean my vehicle would be checked in and that the service process would begin within a reasonable amount of time. Instead, my vehicle sat there until approximately 9:00 AM without any service being performed. What made the situation even more frustrating was, after my vehicle had already been sitting for more than an hour, I finally received a call asking what services I needed done. That is a basic question that should have been addressed when I arrived or during the initial check-in process. No one came to find me, no one came to confirm the requested services, and no one communicated with me during that first hour. As of approximately 12:49 PM, I was still sitting there waiting. That means I had been at the dealership for nearly five hours after having an appointment scheduled for 8:00 AM, with a significant portion of that time spent simply waiting and trying to understand what was happening with my vehicle. The impact of this was not minor. I had responsibilities outside of the dealership. I was supposed to be at work around 10:30 AM, and I had customers waiting on me. I scheduled an 8:00 AM appointment specifically because I needed to manage my time and get back to my responsibilities. Instead, the lack of communication and apparent coordination completely disrupted my day. What bothers me most is not simply that the service took longer than expected. Automotive repairs can take time, and I understand that unexpected circumstances can happen. The problem is the lack of communication and customer awareness. If there was going to be a significant delay, someone should have communicated that. If additional information was needed about the services I requested, someone should have asked me when I arrived. If my vehicle was waiting for a technician, someone should have told me. If there was a problem affecting the estimated completion time, I should have been informed. And most importantly, someone should have known that a customer who arrived for an 8:00 AM appointment was still waiting hours later. I should not have to sit in a service department for hours wondering whether anyone has even remembered that I am there. An appointment is supposed to establish an expectation of service and communication. I understand that an appointment does not necessarily guarantee that a vehicle will be completed at a particular time. However, it should at least mean that the customer is properly checked in, the requested work is understood, and the customer is kept informed if there are delays. That did not happen during my experience today. I am especially disappointed because this was not simply an inconvenience. It affected my ability to serve my own customers and fulfill my work responsibilities. My time has value, just as the dealership's time does. I hope management at Med Center Mazda takes this experience seriously. The issue is bigger than one delayed vehicle. It is about communication, organization, respect for the customer's time, and basic follow-through. Customers should not have to repeatedly seek information about their own vehicle or wonder why an 8:00 AM appointment has turned into an afternoon-long wait. I came in expecting professional service and reasonable communication. Unfortunately, that has not been my experience today. Med Center Mazda needs to do better when it comes to communicating with customers, managing scheduled appointments, and respecting the time of people who have made the effort to bring their vehicles in for service. This experience has been incredibly frustrating, and based on what I have experienced today, I cannot recommend the service department. All I was offered was a 10% military discount, which they automatically give, and I'm sorry we're busy.
• BO

  Brandy Oneal

  Oct 4, 2026
  5.0
  𝐖𝐢𝐥𝐥 𝐝𝐨 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐬𝐞 𝐠𝐮𝐲𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐫𝐞𝐬𝐭 𝐨𝐟 𝐦𝐲 𝐥𝐢𝐟𝐞 𝐥𝐨𝐥. 𝐓𝐡𝐞𝐲 𝐠𝐨𝐭 𝐦𝐞 𝐚𝐩𝐩𝐫𝐨𝐯𝐞𝐝 𝐚𝐧𝐝 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐝𝐞𝐚𝐥 𝐨𝐧 𝐚 𝐛𝐫𝐚𝐧𝐝 𝐧𝐞𝐰 𝐯𝐞𝐡𝐢𝐜𝐥𝐞. 𝐓𝐨𝐨𝐤 𝐢𝐭 𝐟𝐨𝐫 𝐦𝐲 𝐟𝐢𝐫𝐬𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐭𝐡𝐞𝐲 𝐰𝐞𝐫𝐞 𝐚𝐦𝐚𝐳𝐢𝐧𝐠!
• DM

  Dara Kristine Magrum

  Oct 3, 2026
  5.0
  We have been coming to Med Center since moving to Birmingham and the staff re great. Gerald who we have worked with both times is very friendly, professional and knowledgeable. The app is a convenient tool to schedule service(s) that we need and the video sent by the technician is great because you can see what they are working on. There is always no hidden surprise when we come to get our car serviced. They also do a great job communicating what items needs to be addressed either on the spot or for the next service. They take great care for our vehicle and their customer service is top notch.
• DB

  David Blake

  Sep 29, 2026
  5.0
  I am writing to express my appreciation for Will Lastrapes and the service I received at Med Center Mazda in Pelham, AL. On August 11, 2026 I visited the dealership and purchased a 2026 Mazda CX30 automobile. Since that day I have returned twice to visit Mr. Lastrapes. During the several months prior to my first visit I had felt anxious about buying a new car in a dire economic climate brought about by tariffs and war. Media reporting described car purchasing as fraught with escalating expense even for a middle class consumer. On my first visit Mr. Lastrapes greeted me at the door and we went to his desk. I admitted both my apprehensions and my desire to discuss Mazda CX30s and CX50s. He asked questions and listened attentively to my responses. Most questions centered on my car use. I indicated that I needed a vehicle to be efficient with both local driving and long road trips. We stepped onto the lot and approached two red Mazdz CXs -- one a CX30, the other a CX50. On a gut level I fell in love with the CX30. We took it for a test drive. It handled well and Mr. Lastrapes showed me several advanced features that were unfamiliar to me. The sound system was amazing and I liked how it worked in tandem with my Spotify. Listening to music especially curated by me in my new gorgeous vehicle continues to be a great source of daily joy. Mr. Lastrapes said that it was important to him that I understand all the features of my car and that he is there for me. This explains the subsequent phone calls and visits back to the dealership. His customer service ethic is the very best I have ever experienced. He even helped me reconnect with my onlie finance account when I got locked out as my monthly withdrawals began. His commitment to me is sincere and very helpful. I highly recommend him to anyone looking for a new car. Financing was a breeze. Mr. Todd Mayers checked my credit score and set up financing with terms friendlier than I thought possible. The car comes with a good warranty and I purchased a longer service plan that is included in my monthly auto pay. There was a generous cash incentive and I was pleased with my trade in offer. All in all, a little worry turned into total satisfaction. Go to Med Center Mazda and be sure to ask for Mr. Will Lastrapes.
• EE

  ECohen

  Sep 26, 2026
  5.0
  Jarron Burdette is the best salesman I have ever worked with at any car dealership. He made the whole process very easy. He waited outside for us with the cars I wanted to test drive ready to go. Jarron is extremely knowledgeable about the inventory and Mazda in general, which helped me feel confident in the car I was buying. I would highly recommend Jarron Burdette at Med Center Mazda if you’re looking for a low stress, non pushy car buying experience.

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