Budget Car and Truck Rental

Reviews

• CF

  Chris Fletcher

  Jun 5, 2026
  1.0
  Horrible very rude and even though I had the necessary information to rent car they wouldn’t accept it cause it was on my phone and didn’t have it printed out and would not print it out for me
• BF

  Brian Fella

  May 22, 2026
  1.0
  Made my reservation two weeks prior to this location for a small truck online. Received a confirmation email two days prior to pickup. When we showed up 15min prior to closing the door was locked and the attendant told us it was five o’clock they were closed. After showing her my phone that it wasn’t five she finally opened the door to tell us they have nothing to rent. Trying to explain we have one reserved her response was “I don’t know why THEY would have told you they had a truck we haven’t had trucks here in days”. When I asked to talk to the manager she said call the airport location which of course didn’t answer. Unfortunately our entire vacation plans have changed thanks to this company. It’s always hard to believe the level of don’t care care some companies can provide especially this one. My recommendation go somewhere else.
• JC

  Justen Cooper

  May 20, 2026
  1.0
  I had a truck reserved with Budget Truck Rental for over a month, only to arrive at the location and be told there were no trucks available. The employee casually stated, “Oops, I didn’t call you to inform you,” which is completely unacceptable for a company handling scheduled moving and transportation services. The experience only got worse from there. I was told there were “no customer restrooms,” despite there being a clearly marked restroom with a sign stating “Customer Restroom.” The lack of professionalism and basic customer courtesy was astonishing. The employee then suggested I drive over an hour north to another location that “might” have a truck available, but with “no guarantees.” I had her call that location while I was there, and they initially confirmed they had nothing available either. Eventually, they called back and said they did have one truck available — but it was still over an hour out of the way. Because of Budget’s failure to honor a reservation that had been made weeks in advance, I incurred additional rental car charges from returning my other vehicle late, hundreds of dollars in extra fuel costs, several wasted hours of driving, and ultimately had to pay for a hotel for the night. This entire situation created unnecessary stress, delays, and expenses during an already difficult moving process. To make matters worse, customer service later offered me approximately $40 off as compensation, which honestly felt more insulting than helpful considering the amount of time, money, and inconvenience this caused. A reservation should actually mean something. This was one of the most disorganized and unprofessional rental experiences I have ever had. I would strongly caution anyone against relying on Budget Truck Rental if your schedule or move actually matters.
• CH

  Cynthia Hurst

  May 8, 2026
  1.0
  This review does not apply to the employee of the franchise location in Pelham Alabama. I booked a rental on line then called to verify that there was availability of the SUV and first given a number to Atlanta to confirm with no help called several more times and was connected with the customer service in Birmingham and was told that the rental was available. We went to the Pelham location and the employee was completely unaware of the rental and confirmation and did not have a vehicle available. She said that Budget does not communicate with the franchises even when they confirm availability. Terrible customer service from Budget, not the employees at the location.
• CA

  Cori Austell

  Apr 28, 2026
  1.0
  We’ve rented at this location several times and just can’t waste the time or energy anymore. Every experience is painful. The staff work incredibly hard at not working. Customer service is nonexistent. This location has so much potential to be so convenient. They literally wouldn’t even cancel the reservation we had after standing at the counter for 30min to try and solve problems and do their job for them. We had to call the Budget hotline ourselves and even do that part. Baffling.