Toyota West Mobile

Reviews

• PH

  Pamela Howard

  2 days ago
  1.0
  I came in to get an oil change and tire rotation. I specifically asked 2 service employees to check my front driver's tire and put air in it. Because when it's cooler in the mornings the tire pressure light has been coming on. I was told they always check it. I get in my car this afternoon and the tire pressure light is on Again! Its as if they rotated the tire to the back but didn't check the pressure. I looked at my receipt and didn't see tire pressure check on it anywhere.
• NN

  Nikki

  Sep 26, 2026
  2.0
  I dropped my car off 9/24, told the issues, heard from them later that afternoon. I was told at first my battery was ok, then i was told i needed a battery. I was also told the sensor was causing my issue and it was old. My car is a 2015. Never asked if i wanted to change the sensor. $200+ later, same problem. I also asked to get a diagnostic test, which i did not get. I will be purchasing a new car, but not from toyota west.
• WI

  Wayne Isphording

  Sep 18, 2026
  2.0
  I spent nearly 25 minutes, beginning at 2:45 PM attempting to make contact with the Service Department to determine if my car that was dropped off at 7:10 AM for a 3000 mile servicing was ready for "pick up". I had not been called by anyone at any time to advise me of its "status". NO ONE would answer the Customer Service extension, in spite of "MULTIPLE (5! CALLS)!!! After an additional (3) frustrating attempts I finally reached someone in the Customer Relations(?) Dept who took my name & car description and "walked the info" to Customer Service. I was "rewarded" by a phone call saying that my car was, in fact, "available for retrieval"!! Very frustating and definitely a miserable experience! The car (a 2024 Camry Hybrid), in fairness, is the finest automobile I have ever possessed!! I had just completed a. 2,900 mile "flawless round trip" to western U.S.with an "astounding" 44.7 MPG average!
• AA

  A

  Sep 17, 2026
  2.0
  Don't go here for a service if you have kids in tow or plans that day. I needed an oil change and a tire rotation. Had a 9:30am appointment, at 12p they hadn't even started work on my car. The kids room is filthy. I had baby wipes and wiped down the tables and chairs myself. The wipes were all totally black. The carpet in that room hasn't been cleaned in probably a couple years. I could stand the dirtiness if the service took a reasonable amount of time. I asked how much longer at around 12p and they said another 20 minutes. So 3 hours for a job that should take 30 minutes. I just asked for my keys at that point cause I had somewhere to be at 12:30p. I don't understand what the point of setting up an appointment time is.
• MD

  Mark Davis

  Sep 12, 2026
  1.0
  The maintenance light was on. Which for me usually means oil change. My daughter drives the vehicle and shows up for an oil change at the prearranged time. She was told she did not need an oil change. Instead, the tires were rotated, the oil moniter was reset. She waited approximately four and a half hours for this. She had an appointment at 9:00 am with the service department to change her oil. If the oil didn't have to be changed, why was the oil maintenance monitor reset. I called down there a couple of times and could not get anyone to answer the damn phone. Eventually I got through to a human. However, she transferred me to another line with voice mail. At this point I gave up. The service department down there is jacked up. And when I say jacked up I mean halfass to the core. Toyota needs to clean house relative to the laziness that permeates the service dept.