Lexus of Mobile

Reviews

• RW

  Ryan Wikle

  1 day ago
  5.0
  Lexus of Mobile was one of the best experiences buying a car I have ever had. They were very knowledgeable and easy to work with. They set the bar high and will be hard to match. Our salesman Sim was awesome and would send anybody to him!
• KN

  Kenny Nicholas

  3 days ago
  5.0
  An unfortunate accident caused my car to be repaired at Lexus of Mobile. This was without a doubt the best car repair service I have ever had at any dealership. Jessika was a pleasure to interact with and kept me informed from start to finish. Lexus of Mobile has always been a great sales and service dealership and Jessika has made that even better in my opinion. Thanks Jessika!
• SC

  steve cook

  5 days ago
  5.0
  My experience with Lexus of Mobile was nothing short of exceptional, and I want to take a moment to recognize the outstanding customer service and workmanship I received. I brought my 2010 Lexus RX 350 with 192,000 miles in for extensive preventative maintenance. Michael and Daniel, my Service Advisors, were professional, courteous, and attentive from start to finish. Before my appointment, I was given an estimate, and when I dropped the vehicle off, we reviewed the work and pricing again. When the final estimate came in nearly $800.00 higher due to a miscommunication and discrepancy on the estimate, Daniel immediately involved Service Manager, Aaron. Aaron did not argue, make excuses or even try to side track the conversation. Without hesitation, Aaron honored the original estimate. That is true customer service—standing behind your word and doing what is right for the customer Once I got home, I removed the panels to personally inspect the work. Having been disappointed by other dealerships in the past, I wanted to make sure everything had been done properly. What I found genuinely impressed me. The technician, Timothy Saranthaus not only completed every aspect of the job correctly, but also took the time to properly secure wires and lines using original fasteners that had previously been missing. He even cleaned the lower portion of the engine compartment and sent me a 5 minute video going over every detail of the work performed. The workmanship was exceptional and it his obvious that Timothy takes pride in everything he does. I recently retired from Federal Service, where I served as a Contracting Officer and conducted thousands upon thousands of inspections of completed work and projects over the past 44 years. I can honestly say that the quality, attention to detail, and pride demonstrated in this repair exceeded my expectations and without doubt, the best seen to date. Please pass on my sincere appreciation to the Service tech, Timothy Saranthaus. His pride in his profession is evident in the work he performed, and it shows on my vehicle. Lexus of Mobile is truly blessed to have a Solid Gold performer like Timothy who truly cares about his workmanship and most importantly, the safety of his customers I cannot remember a time when I was happier to spend money on my vehicle. Lexus of Mobile has earned my respect, my appreciation, and my confidence as a customer. Hats off to the entire team at Lexus of Mobile who made my experience nothing less than exemplary! Sincerely, Steve Cucuzzella
• AA

  April

  Aug 14, 2026
  5.0
  I thrive off customer service I do not spend my money where your only sales driven but more so transparent. I called about a vehicle on Monday Mr. Moose reached out to me and kept in touch even when the vehicle was on the verge of selling to another buyer so I wouldn’t waste my day. I drove down from MS on Thursday test drove the car paperwork was quick I was out there less than 2 hours and if I needed to I would buy from them again .
• AK

  Alison Kinney

  Jul 25, 2026
  5.0
  I have been using Lexus of Mobile for close to 4 years now. I originally purchased my NX at this dealership in 2022 and have continued to return for maintenance visits. Until recently, Mark had been my service advisor and I was so sorry to hear of his passing! On my most recent visit, Ernie was my service advisor for a routine oil change and had, yet another, great experience! Every person I have encountered is so friendly and there has always been a rental available (when requested) so that I am able to run errands while waiting for my car. I have used other dealerships and nothing compares to the level of service given here, so I will continue to return. Thank you again!!

Frequently Asked Questions About Lexus of Mobile