Hyundai of Mobile

Reviews

• RS

  Randall Shirley

  4 days ago
  1.0
  Sold me a car with tire sensors that are messed up and with a fob they didn't have a key blade and front passenger rim ate up. Make sure to thoroughly inspect any used car bought here and have anything they need fixed in writing. (Finance man McMurphy was great though)
• DS

  Dolores Strange

  5 days ago
  5.0
  I worked with a salesman Neil, He was fabulous and very attentive. Neil answered all my questions and concerns. He worked a fantastic deal for me so then my husband also turned around and bought a car himself the same day. I highly recommend going to see Neil at Hyundai Mobile on Airport Blvd. Great experience.
• MM

  Makenzie Maloney

  6 days ago
  2.0
  I typically don’t leave reviews like this, but my experience with this dealership has been extremely frustrating and disappointing especially for my first car purchase. I drove 2–3 hours to purchase this vehicle and was told everything was ready to go a couple days before and i can just drive it off the lot he had everything prepared and detailed. Walter was my salesman, and Chris was the finance manager I’ve been communicating with throughout this process. A couple of days before pickup, Chris the financing manager gave me a call and gave me a different price than what I had originally been quoted for my monthly payment. When I asked why, I was initially told they didn’t know and then was told they must have been looking at a different vehicle. There was also a promotion at the time advertising a free TV with every vehicle purchase during the month of July. I asked Walter about receiving the TV and was told he would check with Andrew. I was later told they couldn’t give me the TV because they had taken money off the vehicle. If there were conditions or exclusions to the promotion, that was never clearly explained to me when I asked about it. After I left with the vehicle, I was contacted a couple of days later because the dealership had forgotten to collect my down payment and apparently believed it had already been paid once again miscommunication on their end. I also discovered once i got home that a temporary tag had not been properly provided and my car just had a dealer plate on. I immediately contacted Walter, but it took approximately 3½ weeks for me to receive my first temporary tag. Since then, I have had to repeatedly contact the dealership for new temporary tags as each one gets close to expiring. It has been extremely frustrating having to chase this down every time, as responses are often delayed for days, resulting in me having to drive with an expired temporary tag. The financing process has also been a constant back-and-forth. There were documents the bank never received and had to be resent. I eventually found out that rebates had been left on the sale incorrectly, which the bank caught, causing the original financing to fall through. I was then repeatedly asked to put additional money down because of an issue on the dealership’s end, which I declined. I was eventually told that everything had been figured out and that the deal was all set. I was sent new paperwork to review, but when I looked over it, I noticed that it listed a higher down payment than what I had originally agreed to. When I questioned this, I was told they were assuming I could put that additional amount toward the down payment. I never agreed to that amount and did not sign the paperwork. There was also an attempt to automatically charge my debit card $500, which I had not authorized. When I called, I was told that my card had apparently been set up to be automatically charged that day. I was never asked or informed that this would be done, and I never agreed to an automatic charge. Chris has told me multiple times that he has reached out to the General Manager and General Sales Manager regarding my situation. However, I have had to reach out myself every week for updates, and I am repeatedly told that they are still looking into it. As of now, I still have not received a final resolution. I sold my previous vehicle the same day I picked up this car because I was told everything was ready to go. Because of that, this situation has been especially stressful. I am now worried about what could happen if the financing situation is not properly resolved, especially since I no longer have my previous vehicle to fall back on. I have tried to be patient and handle everything directly with the dealership, but the lack of communication, organization, and follow-through throughout this process has been extremely disappointing. I really hope management steps in and gets this properly resolved. If everything is ultimately taken care of and the situation is handled appropriately, I would be willing to update my review.
• MM

  Madeline Mackey

  Sep 13, 2026
  1.0
  I waited several weeks to leave a review as I was hoping for a more timely resolution and better communication; unfortunately, neither happened. I had a good experience overall until the financing portion of the transaction. I believed everything went smoothly in the moment, clearly stated my denial of all warranties as they are not needed as I have family members in the automobile business. However, I quickly discovered that a warranty had been added to my final total (+$2,400) upon arriving home. I quickly returned to the dealership to rectify the situation, I was told the contract could not be voided as it was “already with the lender”. Subsequently, I was provided paperwork to cancel this unwanted warranty with promises the paperwork would be sent out the same day. Unfortunately, the paper that I was provided was for the company JM&A group while the product I unknowingly purchased was Axiom. Again, reached out to the financing manager who then provided me the correct paper 2 days after the transaction. Imagine my surprise when I submit said paper to Axiom directly and they inform me this paper has not been used since February, all cancellations must go through a portal. Well, I was finally able to personally cancel this contract 4 days after the transaction. This amount was refunded to the dealership directly on August 26th and as of today it has yet to be disbursed to the lender. I attempted to get clarification on the matter 8 days ago and was promised a follow up email due to the holiday weekend — have yet to receive this email. Frustrating process with questionable financing practices, I personally wouldn’t use this dealership again after this process.
• PM

  P Mich

  Sep 9, 2026
  1.0
  I was in the market for a used vehicle. Working the job that I do I had a very strict budget and found a used car that looked great online. Called in and asked about it, it was available. They gave me details about said vehicle and told me they were looking forward to showing it to me. I traveled 2.5 hours to see this vehicle and when I got there, not only did they pull a bait and switch tactic on me but they would not even show me the vehicle I drove that long to see stating that it had “too many things wrong with it.” I had very clearly given my budget upon arrival already and they attempted to upsell a vehicle so far out of my budget that it was beyond comical. I started to walk out of the dealership after wishing a hasty good day and a manager literally started following me to my car waving me down. I did not give him the satisfaction of my attention and drove away. It was weird and borderline harassment. They are not worth anyone’s time. Please don’t make the mistake that I did and fall for their deceptive sales tactics. An entire afternoon of my life wasted because of these con men.