Hyundai of Mobile

Reviews

• EE

  Elaine

  1 day ago
  1.0
  I have experienced an unacceptable level of failure with Hyundai vehicles and a complete lack of responsibility from corporate. My transmission went out in 2021, and the motor completely failed in 2023—culminating in an outrageous $11,000 engine replacement bill. On top of these major drivetrain failures, I also dealt with chronic AC problems while the vehicle was otherwise running. Every time I reached out for support regarding these recurring mechanical defects, Hyundai constantly denied responsibility and failed to stand behind their products. Prospective buyers should be fully aware of how poorly these issues are handled.
• AH

  Amy Hayes

  1 day ago
  1.0
  My daughter bought a 2019 Hyundai Sonata almost a year ago from here. While looking at the car there was a sticker in the window that said the tires were bad. When sales person was notified of this he immediately notified his supervisor. Supervisor then tried to say that that was an old sticker and that they wouldn't sell it with bad tires. While we insisted that the tires needed to be assessed, we were told to wait while they verified with the service manager that the tires were checked during inspection. Although they didn't have documentation that they were assessed, they assured us that the tires were good. NOW, almost a year later, my single mother daughter who has a small child, has been driving around with her daughter and has made several trips out of town. She is fortunate that she has not had an accident. She got a nail in a one of the tires. When she took it into the tire shop, she was told the tires are the original tires from 2019 and that they are severely dry rotted and she is amazingly fortunate she has not had and accident. Now she can't get a call back from Sales Manager or Service Manager. Do not trust anything they say. STEER CLEAR OF THIS DEALERSHIP!!
• HH

  Haleigh Hayes

  1 day ago
  1.0
  So I bought my first car 11 months ago. When I bought it I told them money should be taken off for the tires being bad bc there was a sticker in the windshield from inspection stating the tires were bad. To which they told me that was just part of the process the car goes through before it can be put on the lot. I am now having to pay over 700$ to have FOUR brand new tires put on bc my tires are severely dry rotted and are the original tires from 2019. I am a single mother with a little one who just started school and they knew that I needed a reliable vehicle with no problems for my child and they lied to me about something I knew about and made me feel crazy even tried to reassure me the tired were in great condition and allowed me to drive off that lot with a car with compromised tires on it with my 3 yr old child in the backseat. I have called to speak to management and have yet to speak to anyone, I’ve been calling and they will not return a phone call. I am severely upset and utterly baffled that’s how they treat their clients just to get a sale. Something could’ve happened to my child while in that car due to those tires being in the condition they are in.
• KB

  Kaila Bush

  Aug 9, 2026
  5.0
  New car buyer here and one thing I want to rant about is how helpful, kind, and just absolutely phenomenal the staffing here made my experience. Especially Prince who worked with me to get an affordable car just made for me! Prince made my time there very smooth and full of laughter, Bobby has the BEST playlist ever (I vote to put him in charge of front office radio system 🤣); Bobby also got me great services and warranty on my car. And another huge shout out to Sabrina for reaching out to me and staying in contact with me when I first put in my quote. Every staff member I seen was very welcoming and the entire environment there was absolutely incredible. 10000/5 stars
• ER

  Earnie Rowland

  Aug 6, 2026
  2.0
  I had to leave 2 stars because they are nice and polite here. I purchased from them back in 2022 and paid $7,000 over window sticker (supply and demand they said). In 2024 we involved an a multi car accident and wet to them to purchase a replacement vehicle and they still wanted to GOUGE us another $7,000 again. I did an on line deal with the dealer in Montgomery AL and the gave us a GREAT Deal. Seeing we live in Mobile, we want to try to support local businesses but, they are still making it hard on us as every time we need an oil change or minor repairs they make us wait 30 days before they can schedule our vehicle in (Most dealerships offer no appointment needed to get an oil change, just drive in). I have left messages at the dealership for management to call me back but they never call. Even with the new owners of the dealership they are the same way (service manager is not available and they didn't know when the general manager will be in). I have called twice, once last month and once this month and they still can't work in an oil change for 30 days or look at out safety issue. If you have to leave your vehicle they don't offer any rental or loaner cars and no Uber to get home or go back in. I have attempted to reached out to the new owners, Doherty Automotive Group, and i can't leave any messages with Mr. Doherty as his mail box hasn't been set up yet. I do not recommend this dealership unless you want to deal with a lot of frustration after the purchase.