Mavis Tires & Brakes

Reviews

• DS

  Dale Salmon

  2 days ago
  5.0
  Will took care of my leaking valve stem quick and for a great deal! I've had previous excellent service from others at this location as well. Highly recommend for any tire problems. I use them for trailer tires all the time. My go to for a quick fix.
• JL

  JaKari Lewis

  Oct 2, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had a wonderful experience at Mavis Tires! Will and Jerron provided excellent customer service from start to finish. The service was fast, efficient, and the work was completed with great attention to detail. They were professional, knowledgeable, and made sure everything was taken care of properly. I truly appreciate how quickly they got the work done without sacrificing quality. It’s always refreshing to receive great service from people who genuinely take pride in their work. Thank you, Will and Jerron, for making my experience such a great one! I highly recommend Mavis Tires and will definitely be back! ⭐⭐⭐⭐⭐
• HM

  Holly Manigan

  Oct 1, 2026
  1.0
  There’s NO WAY that Mavis Tires and Brakes has a 4.7 star rating!!! This HAS to be employees reporting OR their relatives who want to be sure their family member-technician keep their jobs. I’m here to tell you…DO WHAT’S RIGHT! THAT’S how you keep your job! LEARN your job. Be professional and work/live with INTEGRITY. As consumers, we are faced with far too many situations where we are paying for services in which we do not get the service we paid for. This is so sad. The only way consumers don’t get taken advantage of is if we, as consumers, are experts in the exact field ourselves. My husband took my SUV to Mavis to have my front left tire evaluated. I was having an issue with low tire pressure. They discovered a nail in the tire. They said that they couldn’t plug the tire because the tire contains insulation that reduces road noise, and that we’d have to get a new tire (at the price of a few dollars shy of $500—ONE TIRE!) My husband placed the order with Mavis and returned home stating that the tire will arrive on Thursday and will then be installed. On Thursday, my husband received a call stating that the tire had arrived. He took my car back to the shop, where a MANAGER told him that the tire was NOT in. My husband proceeded to explain that he had received a call stating that it was in. He said the Manager repeated that the tire was not in and said that he did not know why someone would call and tell him that. My husband then ask to speak to someone else (from whom I believe he had received the call). That person stated that the tire WAS in. And instead of apologizing, the initial manager blamed them for not updating the system. My husband received no apology. Fast forward… They took the FRONT LEFT tire off that had the nail in it and replaced it with the new tire (meaning they put the new tire on the front left—some of you will catch that!). My husband returns home and he received a phone call from someone at Mavis stating that THEY LEFT MY RIM PLATE OFF MY CAR (the cover that hides the lug nuts on the rim) and asked my husband to BRING THE CAR BACK to Install the rim plate. My husband went BACK to Mavis for them to install it on that same day. The next day, I drove my car and it was SEVERELY PULLING TO THE LEFT ON TAKEOFF/ACCELERATION AND ALSO WITH NORMAL DRIVING. I returned home soon as possible and asked my husband to please take my car BACK because the alignment was clearly off. He took my car back the next day (without an appointment, of course) and spent a FEW HOURS WAITING FOR THEM TO REPAIR THE ISSUE. My husband said the first thing they told him was “SOMEONE MADE A MISTAKE by putting a brand new tire on the front of the car”. This is when the technician pulled the back left tire and swapped it with the new tire on the front left. My husband returned home again. That evening, My husband and I drove my car instead of his when we needed to go out, to be sure, the issue was indeed fixed. I was driving again and Immediately realized that NOW THE CAR IS PULLING TO THE RIGHT AND NO LONGER TO THE LEFT! (The issue was clearly NOT taken care of.) I REFUSE TO TAKE MY CAR BACK TO MAVIS AGAIN EVER IN LIFE! Although I know they are responsible for what is going on with my vehicle, I have made an appointment with my dealership to have my car assessed and aligned. We have been inconvenienced so much due to their lack of knowledge as well as their concern for us as customers. I am very disappointed with this business and if there was a ZERO STAR, I would’ve left that! Therefore, Please take into consideration our trauma and inconvenience while determining, who will service your tire (or brake) needs.
• BC

  Beverly Coolie

  Sep 25, 2026
  5.0
  I went to Mavis in Hazel Green for oil change and new tires! After telling the workers several times about my car, that I keep getting a light maintenance tire cone in!!!!, but kept telling me nothing wrong. Came here at Mavis where Josh work and I was informed my oil plug was not cap on all the way so the reason for the oil leak and never set my settings back correct on my dashboard. Now oil being leaking for awhile this could have been worst! Hazel Green yall have to do better. Jordan Lane also had issues there. This not good for the company.
• JC

  Jim Crouch

  Sep 15, 2026
  1.0
  I bought 4 Mavis brand tires for my wife’s GMC Terrain in mid July. They had a bit of road noise but I hoped they would quiet down. They got worse. I went back to Mavis in mid September and was told they have a 30 day guarantee only. I explained I was out of town for the past 40 days. No help. So, bad on me for not taking the car back immediately when I knew the tires were noisy. But, bad on Mavis for standing firm on their 30 days, regardless of circumstances. I’ll be spending $1000 with their competition for new tires. If anyone is interested, I’ll be selling 4 nearly new Mavis tires. I hope you have a loud radio if you buy them. You’ll need it. As a follow up, I called the corporate number as requested and I was told the same thing, sorry, it’s past 30 days and we can’t help. So, I went to a competitor and bought four new tires to replace the Mavis tires. The next day the store manager called and apologized that he was out of town when this happened. He wanted to help by having me come in and exchange the tires but since I had replaced the tires already there was nothing he could do. At least he understands the value of good customer service, it just didn’t work out for me with the timing.

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