Enterprise Rent-A-Car

Reviews

• TJ

  Tamara LaShae Johnson

  Aug 18, 2026
  5.0
  The Madison Blvd location always go above and beyond to give us the best rental experience. Our rental is ready when we arrive and the staff is all helpful and friendly. We’ve used them for years and have never been disappointed
• BH

  Brandon Hefner

  Aug 15, 2026
  1.0
  For one of the busiest car rental companies located right outside the airport, it is by far one of the worst in customer service and availability. I had a scheduled pickup less than a mile away and waited over an hour. Every 10 minutes or so I had to call and WAIT for someone to tell me someone else is right around the corner. Walking would have been faster and easier. Then, I had to wait for a vehicle to even be available. The staff seemed more interested in bs-ing than actually working with the half dozen patient customers. To make matters worse, they tried giving me a car that, per their words, had a "slight smoke smell". It was a strong odor of marijuana. There are other chains nearby with much better service and inventory. A bit more out of the way but better than ruining a nice trip from the gate.
• PD

  Paris Dennison

  Aug 13, 2026
  5.0
  Where do I begin? Enterprise was actually an unexpected last minute change, and initially I didn’t think it was gonna work out, BUT Regan saved the day, my family reunion, and my birthday!!! I honestly don’t think she realizes how pivotal that call she made was, I’m at a loss for words expressing my gratitude to her specifically. This family reunion was an important milestone for my family, if she hadn’t called me to let me know the Tahoe was actually available, I would have still been able to go but the whole vibe would have been very different. In my opinion Regan is the most valuable team member at Enterprise in Madison, AL, if I could give her a raise and a bonus I would!!! From here on out I plan to only use Enterprise, and I’m sure she doesn’t mind bearing that responsibility. TYSM REGAN &ENTERPRISE 👑🫶🏽
• AL

  Ala-Ten Plumbing, LLC

  Aug 6, 2026
  5.0
  I dealt with a Mr. Xavier McGill. He was very warm and welcoming from initial phone call to the rental equipment walk around and return. He’s definitely an asset to the company as far as customer service goes. Will rent again from this location
• JS

  Jehad Saleh

  Jul 29, 2026
  1.0
  Avoid this Enterprise location at all costs. I made a reservation, provided my payment information, and was under the impression that my rental was confirmed. Only after taking my payment did the location call to tell me they didn't actually have a vehicle available. Their solution? They told me to "call back two hours after your reservation time" to see if a car might become available. That's not a reservation—that's a waiting list. When I asked to speak with a manager to find a reasonable solution, I was told the person I was speaking with was the manager. Instead of taking ownership of the situation or offering any meaningful customer service, she was dismissive, provided no assistance whatsoever, and ultimately hung up on me. Running out of vehicles can happen. Treating paying customers with disrespect is a choice. A reservation should mean something, and if your location cannot honor confirmed reservations, the least you can do is communicate professionally and help find an alternative instead of leaving customers stranded. This was one of the most unprofessional customer service experiences I've had. I will not be using this location again, and I strongly recommend that anyone who values their time, money, and basic customer service book with another rental company or choose a different Enterprise location.