Shottenkirk Honda Huntsville

Reviews

• BM

  Bill Myers

  2 days ago
  5.0
  First class outfit. Scott Rockett is a stand-up, friendly, very knowledgeable service rep. He covers all the possibilities- keeps in touch - does what he says…every time. In fact he typically exceeds my expectations. Well run, CLEAN shop. The pick up/drop off service is a game changer. Driver ‘Kelly’ is a first class guy. He sets the tone for how a customer will feel about leaving their car at your shop. Bill
• MK

  Meha S Kumar

  6 days ago
  1.0
  This was my first visit to this showroom with the intention of leasing a vehicle, and unfortunately, the experience was extremely disappointing. The supervisor who assisted me was unnecessarily rude and unprofessional. He was unable to provide a clear or accurate answer regarding the pricing of the Honda HR-V, which was also not listed on the dealership’s website. Instead, I was given what appeared to be arbitrary estimates, with no clear explanation or justification for the figures being quoted. When I questioned the pricing and pointed out that it seemed unreasonable, rather than addressing my concerns professionally or providing clarification, the supervisor simply told me to get the vehicle somewhere else. This response was dismissive and completely inappropriate, particularly for someone representing the dealership in a supervisory position. I expected transparency, accurate information, and professional customer service. Unfortunately, I received none of these. The overall experience was extremely unprofessional and has left me with little confidence in this dealership.
• SR

  S Rogers

  Aug 28, 2026
  1.0
  Based upon my recent experience this August of 2026, these people list their used cars about $2,000 below what they intend to sell it at. They will negotiate very little. They get to the point where you make an offer and they just don't respond. Ghosted. It is very irritating to have a dealer try to blatantly play you for a fool. Maybe the rest of their services are great, but be very careful with the sales, especially the "manager" who supposedly calls the shots. To me, a price that supposedly includes 'dealer charges' should include them all. But watch, they list it at $30,000, including "dealer charges" such as the fabled junk fee of documentation and destination, but when you make an offer, they come back at $32,500 or higher saying that is their break even point. Continuing to try and negotiate, thinking these guys are on the level still, you offer $29000. They comeback at $32000. You offer the $30,000.00 and they ghost you. No response period. The car is still on the lot 2 weeks later. Good for them, but I will never deal with these folks again.
• TC

  Timothy commerford

  Aug 24, 2026
  1.0
  I have owned a few Honda Mini vans and Cr-v`s in my life but I will never enter a Honda dealer again. I will also make sure to put the word out to My 12 brothers and sister and my 35 nieces and nephews whom are all over the age of 30 to never go in one again. I have been dealing with “Shottenkirk Honda Huntsville “ for a used Mustang and It has been the worst experience of my life. I asked them to hold a vehicle for me and send me the price sheet. They said they had the car available and could hold it but I needed to sign the price sheet to hold it. I told them I was in the middle of trying to buy a plane ticket to fly down to buy it so we need to get everything done quick. I look at the sheet and asked them to remove the worry-free care since I was out of state I didn’t want it. Now just because of that they now come back and tell me that I have to finance with them. I explained I was essentially coming in with a check so the same as cash from My State Dept Federal Credit Union. They said no I have to finance with them so I said no and hung up. Who does not except cash for a car. The sales manager then calls and says well there is a lot of fraud out there so we have to use our own finance. This is a load of Bull. He then says he will see what he can do but needs to call my credit union to make sure it's not fraud. I gave him all the info but never called my credit union. I then asked in text and email what was going on and no one responds for over two hours. I then asked again and at about 3pm five hours later from when I first contacted them they said there is an appointment for the car in the next hour and if not bought they will let me know. These are the most underhanded tricks I have ever seen. I asked them at 10am to hold the car. They give me the run around for a few hours knowing I am trying to buy a ticket to fly there tomorrow and they keep me at bay while they wait to see if an appointment coming in will buy it. They essentially discriminated against me because I was out of town and not using there financing. I asked to hold the car 5 hours before their appointment came in to see it so I was in line first. They gave me the run around while they waited for them to come in. This dealership shows how Honda lacks in Professionalism and how they do not know how to treat people in general or their customers.
• AH

  Ashley Hillerich

  Aug 22, 2026
  1.0
  We purchased a vehicle here and unfortunately had an extremely concerning experience with the financing process. We came prepared to pay cash, but agreed to finance because we were told doing so was necessary to receive the negotiated price and that there was no penalty for immediately paying the loan off. We were also told that the dealership’s “Worry Free Care” was mandatory. When we said we did not want it, we were again told it was required. After the sale, we logged into our lender account expecting to see approximately $27,000 financed and discovered that the loan was actually over $33,000. After going through the paperwork ourselves, we found that $5,474 in additional products had been added, including a $5,000 EG Assurance Vehicle Service Contract and a $474 maintenance contract. We were never told that we were purchasing a separate optional $5,000 service contract, nor was its $5,000 cost disclosed to us during the signing process. The service contract itself states directly above my signature that it is voluntary and is not required to purchase or finance the vehicle, despite us being told during the transaction that what we were signing for was mandatory. Even more concerning, the same captured image of my signature appears on multiple separate product agreements that were not individually presented or explained to us. The copies we were given are also incomplete—for example, the $5,000 service contract says “Page 1 of 6,” but we were only provided Page 1 and therefore were not even given the complete terms of the contract. We returned to the dealership the following day and spoke with a manager. We were told that the $5,000 contract can be cancelled, but that we should return in approximately 10 days because it is not yet in their system. We were told the $474 maintenance product may not be cancellable. We are currently trying to get these products cancelled and resolve the financing. I will update this review based on how the dealership ultimately handles the situation. My advice to anyone purchasing here would be to ask for the price of every individual product in writing before signing anything, verify the final amount financed yourself, and make sure you receive complete copies of every contract before leaving.