Enterprise Rent-A-Car

Reviews

• AH

  Alexis Hubbard

  5 days ago
  5.0
  TJ was great. He went out of his way to make sure I got my rental car. Great costumer service
• LL

  Lore

  Jul 3, 2026
  1.0
  The customer service was abysmal! We landed around 11PM in Huntsville on July 2nd and had made a reservation at Enterprise at 11AM that morning, and at 11PM we were told they do not have cars available when you reserve same-day. The site allowed us to make the reservation and we did not receive any communication all day about them not having vehicles for same-day reservations. Then, we walked down 30 ft to National and the same older lady associate walked down to gleefully tell us they own National as well and have no cars. There was no attempt to help or anything. The rep at the National counter (long braids/blank facial expression) found an older reservation we made there and secured us a car. My partner expressed frustration with the previous service and the rep with braids said she was DONE with us and canceled our car and called her manager. Mind you we never saw her teeth-- no smile, no customer service, just moslty silent unhelpful attitude. The manager, Brenden, came to hear about our experience, did not engage in any problem solving, customer retention, and made no effort to help and empathize because Ms. I'M DONE said she felt uncomfortable. She was not called out of her name, threatened or disrespected, again just communicating frustration with the experience. So, no car and awful customer service for us at almost midnight in a new town. We walked 5 ft over to Avis and rolled out within 5 min with a nice car, no issues.
• CC

  Calvin

  Jun 27, 2026
  2.0
  I’m still waiting on a car I had scheduled to be picked up at 8AM. It’s 9:15AM and I’m still waiting. I even checked in early days prior too.
• QT

  Quinn Turner

  Jun 25, 2026
  5.0
  MS.KIM AND MIA HOOKED ME UP lovely ladies to rent from! short notice rentals are usually a pain but not with these ladies!
• DP

  Dominick P

  Jun 19, 2026
  5.0
  Flight from NY to Huntsville, AL on a Sunday. Not my top choice. The staff at the Enterprise check in counter made me forget about leaving my family for a week. They were all genuine, pleasant to everyone on line and just nice to be around. They set the standard for great customer service should be. Thank you all!

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