I trusted Gerber Collision because my insurance company recommended them. That was a mistake.
When I picked my vehicle up after hours, I inspected the obvious collision repairs and everything appeared fine. Since I didn’t drive the vehicle again for several days, I didn’t immediately discover the serious issues they left behind.
The first time I stopped for gas, I opened the fuel door and discovered the fuel filler neck wasn’t even installed. It had been left hanging inside the quarter panel near my rear tire. I had to reach behind the body panel and force it back into place myself just so I could refuel my own vehicle.
A few days later, while driving with the windows down, I heard a loud metal-on-metal grinding noise coming from the repaired door. I took it to another Gerber location, where they found a metal carabiner left inside the window assembly by the technicians who performed the repair. That tool had been rattling around inside my door the entire time.
I called the original shop expecting concern, accountability, or at the very least an apology. Instead, the manager, James, offered nothing more than a casual “Sorry about that.” When I told him I’d be returning the carabiner they left inside my vehicle, his only response was, “Yeah, I’d appreciate that.”
Leaving a fuel filler neck disconnected isn’t just sloppy—it’s a safety issue. Leaving tools inside a customer’s door is completely unacceptable. The lack of quality control was bad enough, but the complete lack of concern afterward was even worse.
If these are the mistakes they missed, it makes me question what I can’t see.
I will never use this location again, and I cannot recommend it to anyone looking for collision repairs.