Enterprise Rent-A-Car

Reviews

• ES

  Elliott Sneed

  Jun 5, 2026
  5.0
  Customer service was great no waiting around car's was clean at a great price , love it♥️!!!
• CJ

  Cordney Johnson

  May 4, 2026
  5.0
  Wonderful service
• KR

  Kim Reeves

  Apr 28, 2026
  5.0
  Dallas is very helpful!!!!
• JM

  Joseph Mayes,Jr.

  Apr 24, 2026
  5.0
  Rented car great experience
• KN

  koko nobles

  Apr 2, 2026
  1.0
  I am definitely a regular. I know policy. I modify my return each day. This morning, my card was charged without my permission. I hadn’t moved any money over yet, therefore my account became negative. I’ve had multiple incidents that I have let slide due to the fact that I don’t like to give people a hard time. My last rental, I drove with a flat tire for days. I had to keep repairing the tire. The manager BRANSI offered no solution but told me my next rental would be an ease and taken care of. Next rental came.. and nothing. One worker Austin did have a horrible attitude So I call them to address the charge that they didn’t have my permission for. I asked for a manager and the worker Austin had an attitude. If calls are recorded you can hear for yourself. This is the second time this particular employee has been rude to me and I know others at other times. I spoke with the manager finally in person and he basically brushed it off and was nonchalant. He told me “what’s the difference, you still gotta get charged.” I asked him to refund my account so that my balance would go back to normal then I’ll proceed to pay. (Mind you I did NOT give permission) He then stated that once they call me multiple times, they do not need my permission to complete the charge. I had NO calls from enterprise rent a car AT ALL! he claimed they called this morning and left a voicemail. There was NO CALL or voicemail. He then laughed and said so what was I expecting. I asked again to refund the money he then laughed and said he can just cancel the entire rental. I mentioned to him that he promised me some sort of fix from the last rental and he laughed at that also. I told him I’d be making a complaint and he said to do whatever it was I felt like doing. I have overlooked MANY issues with this location. But enough is enough. Customer I’m sorry, but this time really took me over the edge. I was out eating and couldn’t pay for my food because my account was negative. Instead of giving me a solution.. he laughed. I spoke with another manager before but clearly the issue was not handled.

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