Shottenkirk Honda Decatur

Reviews

• AR

  Aleesha Rothering

  3 days ago
  5.0
  I have a 2017 HR-V. Had an issue where the car didn’t recognize it was in park. Turns out, a rodent chewed throw one of the cables on the engine harness. They suggested a full harness replacement, which I was not okay with- I can’t afford a $2,000+ repair. As a female with little knowledge of cars, I made sure to do my research on alternative fixes. Then, I called my advisor Emile. She was very accommodating, and was able to discuss options with the technician and relay them to me to receive a more affordable and reasonable fix. Was not happy to be stranded at home, but I am glad for Schottenkirk’s excellent communication and prompt repair. Car was in and out over the weekend.
• AG

  ALLEN GROCKE

  Aug 27, 2026
  5.0
  Service Rep said it would take hour and a half. And it took exactly 1.5 hours. I was just amazed. Emile did a great job for me. Thank You
• RL

  Richard Lindsey

  Aug 25, 2026
  5.0
  Appointment was scheduled convenient to me Price quoted was honored I option to due and additional service and it was done timely and with in a reasonable price range All employees that I interfaced with were polite and efficient
• LL

  Lainee67

  Aug 8, 2026
  1.0
  Their motto should be “I got you.” This is NOT in a positive way either. I purchased a 2017 Nissan Rogue, not the car that I went there for but I purchased it. First all the red flags, the ad they posted online they said was incorrect..as in the price. Next, the car I asked about in the photo they would not show me because they said “the top was messed up.” Why have it posted then? No one could answer that. So they are pressuring me to test drive other cars I had no interest in. They showed the Rogue to me but I didn’t want an SUV. I left, went home and they blew up my phone begging to make things right. Long story short…..bought the Rogue, not a year later transmission issues. Called them and they said you need to take it to Lynn Layton Nissan. Are you serious? I did purchase the warranty but when I tried to get someone……CRICKETS! Voicemails, no call backs….nothing! So yes I paid 2k out of pocket and you did get me. Why complain this late in the game? Because the 3 hours I sat there while they found the highest lender they could I’m refinancing for a cheaper rate now. Credit was excellent then and still is now. You got me twice….in 2012 and 2024 but NEVER again.
• PH

  Paul Haynes

  Aug 7, 2026
  3.0
  I called to inquire about a truck they had and was immediately interrupted by the person so she could ask my full name 3 times and my number in case we get disconnected, like I couldn't call back so this was a ploy to harass a potential customer as I quickly told her that I was asking the questions and not her because frankly that's just rude to interrupt someone, then I was on my way to view the truck and she obviously gave my number to somebody that wouldn't stop texting me as I was driving and I didn't give anyone permission to text me on my phone so I turned around and went home, suggestion to the manager tell your employees not to be so forward and pushy, I sold cars for a dealership previously and was top salesman by not shoving it down the customers throats, two things you don't push people on is homes and their cars which are their two largest purchases.