Kia of Daphne

Reviews

• EW

  Emily Williams

  2 days ago
  5.0
  Ronnie was fantastic and so easy to work with. Gave lots of useful information on the car we purchased. Everyone from the salesperson to finance was kind and helpful! Definitely recommend Kia of Daphne!
• MM

  Marlena

  May 12, 2026
  2.0
  My new Kia had a service recall, so I made an appointment to have it done yesterday at the location of purchase. I showed up on time and walked directly into the service area. There was a man and a woman sitting behind the desks. I waited for a moment, no one greeted me, then I stated I had an appointment. She took my keys and I asked her how long it would be, she said 30 to 45 minutes. I went to the waiting area, which was pretty much empty, and sat down. After an hour passed, the man from the service desk walked by. I asked him to check on my vehicle and he agreed. I waited 20 more minutes and he never returned, so I walked to the service desk to check on it myself. To my dismay, my keys were laying on her desk and my vehicle was finished. No one bothered to let me know. She said, "well, you were second in line, but it was just a recall, so you can take your keys and leave if you want", so I did. I asked her where my suv was and she pointed at it. My car was blocked in by 3 other vehicles, I had to back all the way up between lots of other vehicles and pull around. No one in service offered to do that either. I was also supposed to receive a free car wash on my first visit too, but no one mentioned that either. I guess customer service doesn't exist anywhere anymore. It's disappointing to receive zero customer service, no smiles, and no explanation of what service was completed on my vehicle.
• JK

  Joby Kendrick

  May 9, 2026
  1.0
  Where to start or end. You make a 8:15 appointment to still wait 3 hrs. 100+$ for a oil change is beyond ridiculous and then they do a garbage job. Didn't perform a multi point inspection as supposed too. Asked for tire rotation. Charged 20$ dollars and only moved 2 tires not all 4. Didn't balance the tires guess supposed to pay another fee for that. They literally did not check my tire pressure. They made sure to check the box saying perform complimentary car wash, they didn't. 100$ oil change is 65$ of part's 😂 and 25 in labor. This was my first and last visit. Can go to Walmart and get terrible service for half the price
• KM

  Katherine Morganti

  Apr 27, 2026
  1.0
  This service department couldn’t fix my driver door controls being broken since they don’t have an EV tech on staff and told me to go to Pensacola. Annoying, but I understood. However, when I drove off I noticed they had left one of my backseat windows partially rolled down. When I tried to use that seat’s door controls to roll it back up, it wouldn’t work. None of the other door controls would work anymore either. The driver door controls being out had been a completely stable problem for me the past week, not worsening at all (and not affecting other doors) until I brought it to Kia of Daphne. And yet the service manager said it was a TOTAL COINCIDENCE that my car’s electrical issues got worse while *under their care*, after their own employee confirmed all the controls for the other 3 doors were working when I dropped my car off. And they suddenly don’t work when I get home 15 minutes later? They’re the only ones who disassembled the driver door and they’re the only ones who messed with any other door controls. And they’re the ones who left a window rolled down. It’s clearly their fault whether they admit it or not. Completely incompetent and wouldn’t even apologize that I came in with a non-urgent problem and left with a worse, urgent problem. **Edit after seeing the response below: All of my windows were rolled up and the other 3 door controls working fine when I dropped off the car. 3 hours later, YOUR service department had rolled one of my windows down and gave me back a car with NONE of the door controls working. Can you at least take responsibility for partially rolling a window down? All of the other controls suddenly not working wouldn’t be as big of a deal if you didn’t roll a window down in the first place, because now it can’t be rolled up. Also, my husband was able to determine there is still power going to the backseat doors. The software updates you installed automatically reset and turned on the child lock (which I can’t turn off until the driver door controls are fixed by Pensacola), so the window you rolled down is stuck in that position. So this was not a highly coincidental worsening of the electrical system based in the driver door. I would appreciate acknowledgement that my car’s issues were worsened by your service department, even if unintentionally.
• HS

  Hanviet Seo

  Apr 25, 2026
  1.0
  If I could give this place 0 stars, I would. I brought my car in for a routine 30,000-mile maintenance. At the time, my vehicle was in good condition with no issues. I paid $682 for the service, expecting professional and careful work. Immediately after picking up my car, I noticed a loud, constant noise coming from the passenger seat area that had never been there before. I gave it a week to see if it would resolve, but it did not. When I returned to the dealership, they dismissed my concern without even properly inspecting the vehicle and told me nothing was wrong. I explained clearly that I was about to take a long-distance move from Alabama to California and needed my car to be safe. The manager showed no concern and refused to take responsibility or investigate further. I was essentially sent away with a vehicle that had a new issue after their service. During my road trip, things got worse. About 5 hours into the drive, my AC stopped working completely, forcing me to drive for 5 days in uncomfortable and difficult conditions. The noise also became louder over time. This experience was extremely stressful, especially as a military family in the middle of a PCS move. I trusted this dealership with my vehicle, and instead of support, I was dismissed and left dealing with worsening problems on a cross-country trip. I also want to make it clear that I have records of my conversation with the store manager regarding this issue. Due to the lack of accountability and the safety concerns involved, I am prepared to take further action to pursue a proper resolution. I am very disappointed in the lack of accountability, professionalism, and basic customer care. I would not recommend this service center to anyone.

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