Enterprise Rent-A-Car

Reviews

• BM

  Bill Miller

  Aug 23, 2026
  5.0
  Clean car, friendly and response help at Pickup, easy turn in and emailed receipt within 30 minutes…a very positive rental experience
• ZZ

  Zentryi

  Aug 12, 2026
  1.0
  The only reason that this location is getting a one star from me, is due to the area manager Ms. Franklin stepping in and assisting me with getting an exchange rental to get home. Outside of her this location and the service I received was disrespectful and deplorable to say the least. For context, I was told by roadside assistance to come to this location as the rental I had, was towed by them due to a tire issue. I arrived here and was initially greeted warmly then was instructed to speak to a manager about receiving an exchange vehicle. A young manager came and spoke to me but in the midst , I had enterprise roadside assistance on the phone asking to speak to him, to inform him of my extenuating situation, and that he could provide me a vehicle. He responded with rude customer service , dismissive language, and did not attempt to speak to road side to get an update on why I was there, and how he could assist me. I am a frequent customer of Enterprise for both business and personal needs, the company that I work for spends thousands upon thousands each year doing rental business with enterprise. I am a director with the company as well, these factors stupidly led me to believe that I would receive pretty decent customer service at a minimum. I was wrong , subsequently after getting the issue escalated by the agent who heard the behavior of the manager. I was able speak to the escalation team who again wanted to speak to a member of the team here. The member here that gave me a diligent amount of assistance was a manager trainee I believe his name was Tristan?; he spoke to escalation ;attempted to assist; gave the phone to his supervisor who in turn she HUNG up on their (enterprise) escalation team. This was confirmed by the escalation team member herself. Ultimately, I was unable to receive a car from here, and a day later , the issue had been escalated to the area manager, Ms Franklin ; who assisted me greatly in getting a vehicle. Ms Franklin, was the saving grace, and hopefully she can get all managers and personnel trained correctly in customer service and assisting customers correctly. This issue has caused me to contemplate ceasing my business relationship with enterprise, and suggest to my company that maybe we look elsewhere for rental cars for our supervisory level employees. Quite simply do better!!!! The experience here was horrendous, I have documentation to substantiate everything, and I was completely non combative or disruptive nor disrespectful in trying to get assistance. At this location 0 stars 5 stars for the area manager!!
• EC

  Emily Grace Corley

  Aug 10, 2026
  5.0
  I originally booked a rental with Budget, but my flight was delayed and did not arrive until after midnight when all the car rentals technically close. The Budget desk closed, so I was unable to pick up my rental, but the young man at the Enterprise desk stayed until the last flights got in, even with the delays! He was so helpful and kind, and he set me up with a great rental to help me get home after a long, stressful day of travel!
• SS

  Sharra Seals

  Jul 31, 2026
  5.0
  Customer service was top notch. Fish was the attendant at the rental return and he was kind and compassionate. Great customer service goes a long way!
• ML

  Mari Ladd

  Jul 24, 2026
  1.0
  The staff here is lovely, nothing wrong with this location - however, I am once again reminded why I never use Enterprise. Dealing with a rental via insurance, I got a rental that was so broken in that it’s missing a windshield wiper blade among other issues. The car is currently completely unsafe to drive in the rain, which I need to do tomorrow morning. My work hours overlap with the local location, so I came here after a late shift hoping they could help. I’d tried calling a week ago about another issue, but ended up with a man in India mumbling for 10 mins and hanging up on me. There’s no way to call this location, the guys there confirmed that. So I couldn’t have known that they can’t help unless I showed up. It’s a pretty horrible cycle. I am exhausted and need to vent somewhere, this isn’t the first time I’ve been royally screwed by Enterprise; I’ve refused to rent with them directly since 2022. So fyi - if you can’t get there when the service crew are available (unclear when that is), the airport locations don’t help with insurance anything, even if safety is a concern.