Enterprise Rent-A-Car

Reviews

• LL

  Loretta Lee

  2 days ago
  5.0
  The car we rented was a Sentra my dream car. We really enjoyed driving it it. The gas mileage was fantastic especially with the high prices today. And as usual our car was very clean. Enterprise associates are always really kind and attentive to our needs. They take a lot of stress out of renting a vehicle and I appreciate that. But I really appreciate it about turning in my car was that I didn't have to go into the airport and attend it was outside he checked out car out and sent an email with the receipt. He really saved us a lot of time. Thanks Enterprise
• JB

  Julie Boyd

  3 days ago
  5.0
  My reserved car rental did not work out. So I arrived late at night after a long flight. I am an older female traveling alone. I was tired and in a strange city, with no car. I decided to walk into Enterprise and they were amazing! Jada helped me cheerfully. She even helped me reserve on my phone. It was Labor Day weekend and most places were out of cars. Jada helped me choose something and she made me feel relaxed and comfortable. She deserves a raise!
• RR

  Rizvi

  6 days ago
  2.0
  I rented a car at this location 10 days ago for the weekend. Returned the car on time. Today when i went to pick up a rental car at another enterprise location i was told i couldn't get a car because the bhm Airport location had not closed my rental return in their system. I had no idea why. You can't call the location and talk to someone. Enterprise corporate couldn't help. All they can do is send a notice to the location asking them to close. In the meantime i have no option but be stranded at an airport with no rental despite a reservation. The frustrating part was no one can do anything. Just wait for someone to respond to notices sent.
• RC

  robin cope

  Oct 7, 2026
  1.0
  I was not satisfied. We did not have much time for the weekend to visit a family member. We spent an entire day (8 hours) with enterprise trying to iron out a problem that took too long. It was a nail in the tire. We went to four different places when we only needed a vehicle replacement. The people could not give direct contact. Calls were terminated. We were treated like we were supposed to know what to do. We were visitors from out of town, we knew nothing about the area. But we were sent to many places to resolve an issue that took eight hours. The ordeal started at 8 in the morning and we did not get it finished until 5 that evening. We talked to countless reps. We did not get someone that could truly assist until 2:30p. Then we were asked to wait at a Pep-boys while they replaced a tire. They did a full inspection of the car so we had to wait till they finished. We finally arrived at the airport to switch out the vehicle. We waited till it was cleaned out. I say cleaned out and I use those words very loosely because the car smelled of urine. We were so defeated at this point that we accepted the vehicle. We were charged for both vehicles. We were charged for gas which would not have had to pay had we been told. That we needed to do this. Let me add to this, the tire had a nail in it. We found that out after leaving pep-boys. So, we were driving around on an in an unsafe vehicle, in an area we knew nothing about. How do you think you would feel after a ordeal like that? They offered us a discount that was a fraction of the payment we had to pay. There were only two people that we spoke to that truly assisted. Their service was dampened by the poor service of the people we encountered before we got to them. If I can help it, I will not ride in an enterprise rental again.
• JB

  Jadarrien Brundage

  Sep 24, 2026
  5.0
  Had an issue with the vehicle i picked up at another location with some starting issues which is no fault to anyone at all !! Vehicles give issues sometimes. But the team here was very patient with me and the gentleman that worked the desk along with another young lady and her manager was very friendly very nice ! The gentleman even assisted me with a mistake I made on my end with double booking ! And assisted me with getting it corrected! Although they didn’t have any alternative vehicles to switch me in other than one similar to what I got out of which I didn’t feel comfortable going back into.(on me) They still were very nice very accommodating and helpful. Even with the chaos that endured today from what I learned was a busy day to them They still kept moving kept smiling gave great customer service this team stays positive and professional and deserves praises for sure !