Enterprise Rent-A-Car

Reviews

• JG

  JOSIE Galvan

  May 13, 2026
  5.0
  Once you walk in they greet you with a smile thats what I like to experience good customer service
• SS

  Shari S

  May 9, 2026
  1.0
  During my interaction with one of your employees, I was spoken to in a rude and dismissive manner when I was simply trying to get assistance with [brief description of issue]. Instead of helping resolve the situation professionally, the employee appeared impatient, interrupted me several times, and made me feel uncomfortable as a customer.
• TH

  Tervonda Hall

  Apr 22, 2026
  5.0
  Enterprise customer service was amazing ! I will definitely return if I need another rental and will definitely recommend them to family , friends and strangers , lol !
• SM

  Shannon Morrison

  Apr 7, 2026
  5.0
  Awesome! Great service every time I use for rentals! Reps in office are professional and go above and beyond to satisfy all needs!
• SC

  Shanijah Carter

  Mar 4, 2026
  2.0
  My family and I have been using this Enterprise location for the past two years. Under the previous management, the team was consistently friendly, welcoming, and knowledgeable. They made the rental process smooth and treated customers with respect. Unfortunately, our experience with the current management and staff has been very different. The atmosphere now feels unwelcoming, and interactions have come across as rude and condescending. Customers are often not greeted upon entering, which sets a negative tone from the start. There also seem to be policies or “rules” enforced that are not clearly communicated or outlined anywhere. This creates confusion and frustration, especially when expectations are not made clear in advance. Additionally, the location frequently runs out of vehicles and, at times, stops answering the phone. This results in customers arriving for scheduled pickups only to be told that no vehicles are available. While inventory shortages can happen, the previous management team was proactive in locating vehicles at nearby locations and assisting customers with alternatives. The current team does not appear to take the same initiative or ownership in resolving these issues. Overall, this location’s level of customer service has significantly declined, which is disappointing given how positive our experiences used to be.

Frequently Asked Questions About Enterprise Rent-A-Car