Man o man. I have never seen great customer service like this in my entire life. My wipers went out and to make matters worse, my hand is broken. My daughter is still in the car and I said I was going to make it work. The young man Jordan and his manager Samantha suggested I let him put them on. I can now see and me and my daughter can now drive safe. I applaud this young man.
P.s. He said company policy declines tips, I highly encourage that to be changed as I took offense. But I’m happy nevertheless!!
Samantha at AutoZone provided outstanding customer service! She took the time to help me find the right battery for my vehicle and worked hard to get me the best deal possible. She never made me feel rushed, answered all of my questions, and was incredibly kind and patient throughout the entire process. It's rare to find someone who genuinely cares about helping customers, and Samantha went above and beyond. Because of her excellent service, I'll definitely be coming back to this AutoZone. Thank you, Samantha!
SL
Samantha Lahm
Aug 1, 2026
Amber, Jordan, Rowdy, and Samantha all GREAT employees at this store! Very helpful.
LC
Lance Carter
Jul 25, 2026
Amber and Jordan were absolutely amazing and did everything they could to help me. It is bc of employees like this that I will continue to shop at Autozone!
I would like to recognize Jordan S. at the AutoZone store on Highway 72 in Athens, Alabama, for providing outstanding customer service.
I recently needed a window regulator for my Honda and was unsure exactly what I needed. Jordan took the time to listen, locate the correct part, and make sure I got the right regulator for my vehicle. He was knowledgeable, pleasant, professional, courteous, and genuinely interested in helping solve my problem.
In today’s world, exceptional customer service can be hard to find, but Jordan went above and beyond to make my experience a positive one. His friendly attitude, patience, and expertise reflect very well on your store and AutoZone as a company.
Employees like Jordan are a tremendous asset to your organization. Please pass along my sincere appreciation and recognition for a job well done.
Sincerely,
Don H