Safelite AutoGlass

Reviews

• KI

  Ken Wyman II

  1 day ago
  1.0
  Extremely poor service! I am absolutely appalled at how I have been treated. I've used Safelite numerous times over the years with never an issue, always top notch service ... until now. Windshield replacement was scheduled initially over a week ago & I was given a 4hr window, 8am-12pm. Just after 11:30, I get a call saying we need to reschedule because our tech didn't show up to work. Ok, you could have called me at 8:30 to reschedule so I didn't wait around for 4hrs for you to NOT SHOW UP! Rescheduled for today, tech (Junior) leaves a message at 10:30 saying I was the next stop but shows up AFTER 12pm. Takes 1 look at my truck & says that since there is rust along the top of my roof, his 12 years of experience tells him that the rust & corrosion is going to be along that lip & policy will prevent him from putting in a new windshield but he won't know for sure until removing the old windshield. Umm what? So remove my windshield & then based upon his opinion, a new windshield is not likely to be installed? Oh & then I will have to have it towed to a body shop to fix that lip before they can install the windshield?? Oh sure, I just happen to have other vehicles at home to drive while this takes week to pan out. In what world does that make sense to continue? I then get a call from Safelites manager (Scott) who tells me I heard his tech wrong ... excuse me? You want to tell me what I heard your tech say was wrong? I'm old, not deaf. It sounded more like the tech just didn't want to replace my windshield. No wonder Safelite sucks now!
• CL

  Christian isabelo Lapada

  3 days ago
  1.0
  I called no answer does anyone work on this location??? I got an email that technician is on the way for my appointment and never came. Scott never call me back he said he will.. Communication is not good.
• JS

  Jeanne Swartz

  4 days ago
  5.0
  The very nice Safelite representative came to my house exactly on time and worked diligently to replace my very cracked windshield. He was courteous and did a great job. I would recommend Safelite to anyone who needs a window replacement
• EE

  E.

  Jul 2, 2026
  1.0
  This review is only for my experience with Scott (Store #6951) and has no reflection on the technicians. Scott seemed very new or untrained which is fine. He over promised on everything and under achieved on it all. Had a snarky attitude. They scheduled me three separate times, all of which I took off work for only to find out they didn’t received the glass yet. Month later, Still no glass. Scott even said he would get the status on the glass and call me back. Never did. I asked for a manager, he did the famous “your talking to him”. Save yourself the hassle have someone else install your glass.
• DP

  Dedrick Pouncy

  Jun 17, 2026
  5.0
  Matthew from Safelite provided exceptional service and demonstrated a high level of professionalism. He thoroughly addressed all inquiries and maintained a courteous demeanor with my colleagues and me, despite the numerous questions posed. The complexity involved in windshield replacement is often underestimated, as it requires significant effort. We are highly satisfied with Allstate's decision to dispatch Matthew and Safelite for this service.

Frequently Asked Questions About Safelite AutoGlass