Northwest Auto Parts

Reviews

• JD

  Jacob Dooley

  Sep 25, 2026
  5.0
  They're too gentlemen who just getting ready to close the store I was within one minute of closing to be Josh Stone and Allen I didn't get his last name they saw me coming down the road held off on locking the door pulled the part and sold one thing I've been looking for forever these two gentlemen when above and beyond for no reason never met them before in my life but because of them I'm able to fix the truck that I need for work thank you Josh thank you all and I appreciate you guys more than do you know
• TL

  Thomas Leach

  Sep 9, 2026
  5.0
  Great customer service!
• MH

  M H

  Aug 22, 2026
  5.0
  Northwest is the best! A true hidden gem. They made my first Time car buyer experience the best. I took my suv for a test drive asked for as long as I wanted no questions asked. They were very helpful and knowledgeable. I didn’t feel rushed. They really care about you! If I ever get another car it’s from them.
• JF

  Jonathan Farmer

  Jul 24, 2026
  5.0
  Alan was incredibly helpful and very polite! He goes above and beyond!
• EM

  Eric La Mesjerant

  Jul 13, 2026
  2.0
  Would not do business with them again, unless in person and I have part in hand when leaving property. Called and verified that a part was available and placed order for an additional part during the same call for a total of two parts over the phone. Was charged one week later when parts were shipped and received them one week after that. Only one part showed up. I called and left a message the same day with the selling agent via their direct line, complete with workorder number, and bill of lading number. No response. Called again 18 days later (this is Alaska in the summer), left message with selling agent again. Again no call back. Called the following Monday and waited on hold for the same selling agent. Once I was connected with the selling agent and informed them of the issues, I was notified that "I refunded you for the missing part, and you were only charged for the one you received". I was not refunded anything and the receipt I have (issued by Northwest) shows that I was charged the entire cost. When pressed, the selling agent "looked into it", and found that his "new shipper" didn't ship my missing part and he could have it sent out right away. This is a month after they were supposed to be shipped. I took the refund, which I am waiting on being processed as I write this review. No offer to provide a discount or any form restitution for lack of communication or completely failing on their end. Key Takeaways: Company was not responsive, and did not contact me when they failed to perform their part of our transactional agreement (pulling and shipping both parts order). After they took my money! I had to contact them, multiple times in order to get any information. They claimed they had done something that they did not until pressed. (refunded missing part, of which I was never informed that the part wasn't shipped). I also got the, "well I didn't charge you to pull, package, or ship the part" line. A pick and package fee was not discussed on the phone, and the part was shipped Collect On Delivery with AirLand, which I paid for. They charged more than stated on the phone (credit card charge, but was not notified, and the receipt does not reflect this fee). I don't have a problem with this as it is common practice now, but at least inform me instead of me finding it in a discrepancy between your receipt and my financial institution records.