National Car Rental

Reviews

• NR

  Nicolas Ramos

  1 day ago
  1.0
  Know how to take the reservation but don't know how to hold the reservation. Everyone here waiting an hour for a car. Shouldn't let someone rent for time slots of cars are unavailable at said time slots.
• AG

  Annette Gardinal

  1 day ago
  5.0
  Both the picking up the car and the return were so quick and efficient. The young man I picked the car up from was so courteous and professional (sorry I forgot his name)….just a really nice young man. When I returned the car Gabby was quick to help me….she was checked the car over, gave me instructions on how to get to the terminal and I was on my way. I see Gabby moving up to a higher position for sure. Nice personality and great customer service skills. Actually they both wete definitely customer service oriented. Thank you for making my experience a pleasant one.
• AA

  Arshi Aggarwal

  6 days ago
  1.0
  Horrible experience, absolutely atrocious service. They charge exuberant prices for rentals and can't keep up with the demand. Waited over one hour for our car and they seemed indifferent to our frustration. Would not recommend, check out Hertz instead.
• AC

  Amiel Chicheportiche

  Jul 6, 2026
  5.0
  Our experience with National in Anchorage was outstanding. While every other rental car company had long lines, National got us on the road quickly with virtually no wait. A special thank you to Klaus, who made the entire process smooth and enjoyable. He was incredibly friendly, efficient, and professional. He even upgraded our vehicle and took the time to recommend things to do around Anchorage, which made the start of our trip even better. It’s rare to receive customer service this exceptional. Klaus went above and beyond, and because of him, renting from National was one of the easiest and most pleasant parts of our vacation. Highly recommend National, and if you’re lucky enough to work with Klaus, you’re in great hands!
• JG

  Justin Gilchrist

  Jul 5, 2026
  1.0
  Wanted to post a positive experience as I had some issues with my rental and was working with the manager Olivia to get this corrected. I was splitting my personal rental and work rental to be able to avoid having to come back and swap rental contracts. One team member told me I could, just needed to email them the day of switching the rental agreements over. However that day I was advised I did need to come in as they wouldn't be able to do that over email and there is no contact information. That day was also the day I was in Whittier and had to drive all the way back to Anchorage to take care of this. When I arrived I was working with an agent who wasn't very friendly nor noticed they had a fuel surcharge and late fee on my account. Even though I was keeping the same vehicle. They asked for a manager to help fix these charges they incorrectly charged me and was told from management that they were very busy and would have to email me to take care of charges on my account. I didn't see a line and was confused to this response, but Olivia emailed me and apologized stating they were unstaffed and needed to help wash the cars. She also corrected the charges and said they would comp me 3 rental days for the issues I experienced due to having such a terrible experience with my rental. Upon following up with Olivia as I hadn't seen the credits several weeks later, she advised me she would follow up with her regional manager. Now it's been over 3+ months and I have followed up with Olivia and not received an email back regarding this. I would like to speak to the regional manager as I always rent with National and just don't understand why this experience has been so frustrating, complicated and feeling more like a lower end car rental experience. Thank you.