Alamo Rent A Car

Reviews

• DT

  Daniele Tempesta

  Aug 24, 2026
  4.0
  L'esperienza con Alamo ad Anchorage è stata abbastanza positiva. Tempi lunghissimi di attesa per ritirare l'auto che non era ancora pronta all'orario previsto ed era anche piuttosto sporca. Alla riconsegna invece è andato tutto benissimo, i tempi sono stati rapidissimi e Anastasia è stata super gentile.
• SH

  Steven Hochhausen

  Aug 23, 2026
  3.0
  I paid for my car in full 2 months ahead of time and when I showed up 2 hours after my pickup time due to flight delay they told me they had no cars and I would have to wait 30 minutes for a car to show up. It was after midnight and I didn't get to hotel until 3am due to waiting an hour for a car. There is no phone at the front desk so if you have any problems with the car you are told to EMAIL them. I can only imagine being stuck in the middle of nowhere AK and waiting for them to reply to an email! PS the wiper blades were completely worn out to the point it was very dangerous at night and it rains everyday in AK in August. I was told when I returned the car that they would give me a credit for the bad wiper blades and its been weeks and I haven't seen any credit yet. Update: I contacted customer support as they suggested below... They did nothing and it was a waste of more of my time..
• SR

  Shashank Raghunath

  Aug 22, 2026
  1.0
  Poor staff. Kept me waiting for an hour and made me think I'm on a wait list when she didn't even check. And then she apologized and said we're giving you an upgrade, which was also false. She gave me the same level car I had booked. Very disappointed with their service. Never booking alamo again
• SS

  Scott

  Aug 13, 2026
  1.0
  I had a reservation for 12:30 PM and arrived around 12:10 PM. I asked Julie if I could pick up the car early without any additional charge. She said she would check, but without mentioning any additional fee, she simply proceeded with the rental agreement. During the process, she told me that I could upgrade to an SUV for an additional $25 per day, which I declined. After I signed the paperwork, she said she would call me when the car was ready and went to the back. About 10 minutes later, she came back and told me that the full-size car I had reserved had just been taken to be cleaned and was not available. She said the only car available at that moment was an intermediate. I told her that this didn’t seem fair because I had reserved and paid for a full-size vehicle, and if Alamo couldn’t provide the vehicle I reserved, I should at least be given an upgrade rather than a downgrade. She then asked if I wanted to see the full-size car that was supposedly about to be taken for cleaning. I agreed, but instead of showing me that car, she showed me an intermediate. I again declined and explained that I had specifically reserved a full-size vehicle and that it wasn’t reasonable for Alamo to downgrade me because they weren’t prepared for my reservation. I also asked if that was really the only vehicle available. She then told me to wait inside for a moment. Shortly afterward, she came back and said, “Good news,” and told me that they had found a full-size vehicle after all. The car was generally clean, although the windows were somewhat dirty. At that point, I didn’t want to argue anymore, so I took the car and left around 12:35 PM. Later, I noticed that the rental agreement showed my rental starting at 12:11 PM. When I received a text regarding the rental, I replied that I actually picked up the vehicle at approximately 12:35 PM and asked them to make sure I was not charged for the extra time. I received no response. Overall, this was a very frustrating experience. The vehicle I reserved should have been ready at my scheduled pickup time. I should not have had to argue to receive the vehicle class I had already reserved, and the incorrect rental start time should have been corrected when I brought it to their attention. I believe Julie needs additional training in customer service and rental procedures. The way this situation was handled was confusing and frustrating, especially when I had a confirmed reservation and simply expected the vehicle class I had booked to be available at the scheduled pickup time. I hope Alamo takes this feedback seriously and provides the appropriate training so other customers don’t have a similar experience.
• CD

  Chris D

  Aug 2, 2026
  1.0
  Sehr enttäuschende Erfahrung – absolut schlechter Kundenservice! Wir hatten unseren Mietwagen bereits mehrere Monate im Voraus reserviert und sind seit Jahren Stammkunden dieser Mietwagenfirma. Trotzdem mussten wir bei der Abholung zunächst etwa 1,5 Stunden warten, bis wir überhaupt bedient wurden. Danach folgten weitere 1,5 Stunden Wartezeit, weil kein Fahrzeug verfügbar war – trotz bestätigter Reservierung. Durch diese schlechte Organisation haben wir insgesamt rund drei Stunden unserer wertvollen Urlaubszeit verloren. Gerade am ersten Urlaubstag ist das besonders ärgerlich und hat unsere Reise direkt negativ beeinflusst. Was uns zusätzlich enttäuscht: Wir haben uns nach diesem Vorfall schriftlich beschwert und um eine angemessene Entschädigung gebeten. Bis heute haben wir keinerlei Antwort erhalten. Ein solches Verhalten gegenüber langjährigen Kunden ist für uns völlig unverständlich. Nach vielen Jahren als Kunden hätten wir deutlich mehr Service, Zuverlässigkeit und Wertschätzung erwartet. Wir können diese Mietwagenfirma aufgrund dieser Erfahrung leider nicht empfehlen.

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