Enterprise Rent-A-Car

Reviews

• PG

  Polet Garcia

  5 days ago
  5.0
  I loved the car as a first time renter I would recommend for sure !
• PG

  Polet Garcia

  5 days ago
  5.0
  Love the car !
• BW

  Barbara Wesley

  Jan 5, 2026
  1.0
  already told them about the lies and talking down to senior citizens. disrespectful ways of staff.
• AK

  Amy Klein

  Jan 3, 2026
  1.0
  Reserved a Van Nov 28 on Priceline. Arrived to pick it up on the day of reservation and they did not have it. They had several bunk excuses as so why it wasn’t there, story kept changing as to why it wasn’t there. No one contacted me to tell me it was not going to be there. Awful business management. I will never use this company again, anywhere.
• JM

  Julie Morgan-Hart

  Dec 30, 2025
  1.0
  ENTERPRISE RENT-A-CAR – WICHITA FALLS AIRPORT FORMAL NOTICE OF GROSS NEGLIGENCE, BREACH OF CONTRACT, AND DECEPTIVE BUSINESS PRACTICES This review serves as a formal and public record of misconduct by Enterprise Rent-A-Car at the Wichita Falls Airport in Wichita Falls, Texas. My son entered into a confirmed rental agreement with Enterprise over a week prior to Christmas Eve, supported by written email confirmation, for a 4:00 PM pickup on Christmas Eve. Enterprise customer service later confirmed this location was scheduled to be open until 6:00 PM that day. Enterprise accepted the reservation, confirmed it, and failed to honor it. When my son arrived on time at 4:00 PM, the Enterprise office was closed. Posted was a typed notice stating the location had closed at 3:00 PM for Christmas Eve and would be closed on Christmas Day. No advance notice was provided. No phone call. No email. No text message. We possess photographic documentation of this sign. This conduct constitutes a clear breach of contract and a failure to exercise even the most basic standard of care — particularly egregious for an airport rental location, where customers rely entirely on confirmed reservations for essential transportation. Immediately following discovery of the closure, my son contacted Enterprise customer service. He was told attempts would be made to reach the location manager to have someone return and release the vehicle. His wife called. I called. Multiple calls were placed by all parties. Each time, we were assured that someone would call us back. No one ever did. My son and his wife remained stranded at the airport for over two hours, waiting until 6:00 PM — the time Enterprise itself claimed the location should have been open — before being forced to leave without a vehicle and without assistance. Since that date, I have contacted the Wichita Falls Enterprise location three separate times, left three detailed voicemails, and have received zero response. This silence is not accidental. It is deliberate, negligent, and demonstrates a complete refusal to accept responsibility. The consequences of Enterprise’s actions were severe and entirely avoidable: • A young family with four children, already financially strained, was left without transportation • A long-planned Christmas gathering was destroyed • Over $800 in food and preparations were wasted • Emotional distress, stress, and heartbreak were inflicted on multiple family members • A once-a-year holiday was permanently ruined I also contacted Enterprise’s corporate office and was explicitly told that someone would reach out and that Enterprise would “make it right.” That promise, like the reservation itself, was meaningless. No one has contacted us. No apology has been issued. No accountability has been shown. To be absolutely clear: Closing early on Christmas Eve is not the issue. Accepting confirmed reservations, failing to notify customers, refusing to honor contractual obligations, and then completely ignoring repeated follow-up attempts is the issue. Enterprise had a duty to: • Review same-day reservations • Notify customers of early closure • Honor confirmed agreements • Or remain open until scheduled pickups were completed Failure in all of these areas constitutes gross mismanagement and may rise to the level of deceptive business practices. As a direct result of Enterprise’s continued refusal to respond, I am formally: • Filing a complaint with the Better Business Bureau • Filing a complaint with the Texas Attorney General’s Office • Demanding financial compensation for losses and damages caused by Enterprise’s negligence Additionally, I will continue to leave negative public reviews each and every time Enterprise fails to return a call or acknowledge this matter. The number of reviews will directly reflect the number of times Enterprise has chosen silence over responsibility. This situation is not merely disappointing — it is alarming.

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