Enterprise Rent-A-Car

Reviews

• LG

  Lizii Gelinas

  3 days ago
  1.0
  I rented here because of an accident that disabled my personal vehicle. My insurance insisted they only worked with Enterprise. First, they reported they had NO cars until Monday afternoon. But I logged onto their website, which indicated they had availability. So I called back, they told me you can reserve a car online, but that doesn't mean they have it. Glad I called first?! To their credit, they got me a car. But it was downhill from there. I was given a larger car, and, when I swapped cars midway through the rental period, they could not explain the charges well, and insisted I "chose" to have a more expensive car, so I was responsible for the charges- because lord forbid I needed a car to GET TO WORK, and they didn't have the less expensive car available, and somehow, that was my fault. After being able to switch out for a smaller car midway through the rental period, Enterprise assured me the smaller vehicle was FULLY covered by my insurance. At the time to return, they sent me a bill for over $900, and sent me running around, DURING MY WORKDAY, from one phone number to the next to find out about the charges. They insisted my insurance could explain. The damage unit could explain. The local store could explain. I spent HOURS on hold. My entire workday listening to hold music. By the end of the phone tag game, I was in tears and STILL not told why I was being charged an extra $200 on top of what I'd already paid for the car, which should've been covered by my insurance. If my insurance had not insisted I go through Enterprise, I never would've rented with them to begin with. And, if I ever need a rental again, I'll break out my bicycle before using enterprise. Both cars were clean, and The staff is kind, and the location itself isn't at fault. Enterprise is run by incompetent people far above the front line employees pay grade. My single experience with Enterprise has ruined their "customer first" "keep moving forward" image.
• CW

  Christina Wolfinger

  Nov 16, 2025
  1.0
  We were given a Chevy equinox that has a active noise cancellation issue where all speakers boomed even with the radio off the entire time driving from Webster to El Paso on a Sunday when you guys close at 1pm. That is nasty especially if you know about it and wanted it off your lot being a one way rental. Kharma exists and no one picked up the phone either.
• JF

  Janet Feith

  Oct 12, 2025
  5.0
  Great experience! Rented a Nissan Rogue for a 2500 mile trip. It was a great vehicle for our purpose and agents were pleasant, courteous, and helpful. Would do it again in a heartbeat.
• VJ

  Veaceslav Jolobenco

  Sep 10, 2025
  5.0
  Great service. Staff is well-mannered. Car was clean. What else can you ask for. 5/5
• JB

  Justin Barras

  Sep 7, 2025
  5.0
  This location is great. Very fast service. The guys are informative and very helpful

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