Gerber Collision & Glass

Reviews

• LH

  Lou H.

  Jan 9, 2026
  5.0
  This collision shop was listed as a preferred provider through my auto insurance company, State Farm. So, I took my SUV here after a minor rear end accident that left my front grill and bumper damaged. They called me promptly to schedule, got me in the next morning, kept me updated with status and estimated date of completion via text messages, and completed the work on the day they said they would. They did a great job! I am very happy with, and appreciative of, Gerber for the excellent service and work that they did! Would highly recommend this business if you're ever in need of a collision work in their area!
• JT

  Jason Thibodeau

  Aug 16, 2023
  5.0
  Overall great experience with this business. Car done before promised. Work done properly. Great job. Would recommend for your auto body needs.
• DG

  Denise Goggans

  Jul 14, 2017
  1.0
  So for starters, the customer service is lacking by some people there. Basically, everyone but Tracy. Jenn has absolutely no people skills and should not be allowed to interact with anyone. When I called about my car, she interrupted me, spoke over me, and then hung up on me. I then called back in which, she hung up on me again and did not allow me to say anything. All I had called for was to see if they had finally received the part that was missing on my car after over a month. Jack(?) the owner just had excuses for the whole situation and spoke down to me as if I didn't know what was going on. So here's what happened.... I called to have them work on my car and they picked it up from another body shop on June 7th. I was told that the car wouldn't take to long and I would be ready in a few days so I was looking at Wednesday of the following week which was the 14th. It was not ready and was then told it would be the next day. So I called the next day and then was told it would be Friday. Again, I called back Friday, and Jenn reassured me it would be ready on Saturday. I called and once again, I was told that the were still missing a part and that it wasn't finished even being painted. This then carried over to the following week and I was then able to pick up my car on June 20 at 5 pm. I arrived a little after 5 pm and it still wasn't ready. He hadn't put the door on. I was also informed that they still hadn't received a part and they would call me to put it on. When I finally got my car, it was missing a sticker (which was minor) and there was some over spray on part of the door. They said they would take car of it when I come back. A few days later I came back when they said they received the part. Come to find out it was for the wrong side of the car and they didn't check it until I got there (which is an hour drive). The owner apologized for it taking so long and things such as that and said they had to let the guy go that worked on my car. Again, I went away with out the part and was told they would order it again. So July 1st, when I came home, I opened my door to here this loud noise coming from my door. I looked and upon inspection, found that the fender was missing 2 bolts. I had to wait all through the weekend because it was a holiday and on Wednesday the 5th, I called as I went back to the shop. I was trying to tell Jenn what was wrong with the car when she interrupted me and hung up on me. When I got there, they put bolts into the fender and also said that's why they fired the last guy. (If you knew he was a problem, why didn't you check his work?) After 5 weeks, I finally got a call that the correct part was in. Even while I was sitting in the office waiting for them to put the part on, I could hear them making excuses to another customer about their car not being ready and saying that they had to fire the painter. The point is... Do not take your car here if you need it back soon. It may take a while and they will give you a hundred excuses as to why. In addition, thoroughly check the car, even the things you can't see, because there might have been some shortcuts taken and you may find yourself missing bolts. Finally, don't deal with anyone but Tracy. She was very nice in light of all the bad stuff going on at this shop.
• JC

  Jacob Cruz

  Aug 27, 2015
  5.0
  I had accidentally backed up my 2013 Lexus RX350 into the parking garage door and dented and creased the lift gate. I was looking around for a body shop with honest pricing and good workmanship when one of my friends recommended Planet Paint Collision. I am so glad that I decided to give it a try. I found that the managers there are incredibly professional and went out of their way to make sure the customer is happy. Kudos to Rich and his team for an outstanding job. I am extremely satisfied with the outcome of repairs. They went over the process of fixing my car very thoroughly and kept me up to date on the progress of my car while it was under their care. They directly dealt with my insurance company, Allstate, ensuring that the supplemental requests were approved without any delay. They also arranged for a rental car of my choice from Enterprise located very close to the shop. I am immensely pleased with the entire experience. I have to admit that they also have the best customer service I have had at any business in a long time. I use an inexpensive plastic liner over carpet in the trunk to keep the cargo area clean. Since I was in a hurry while picking up the car, did not notice that they had forgotten to put the liner back on after cleaning the carpets and mats. The car was sparkling clean, the repairs were terrific which made the car look like new, so I just drove off happy. Later on during the day, I got a call from their manager informing me that the liner was with them and offered to deliver it to my home 45 miles away. As promised, it was delivered to my home the same evening. This amazing gesture just blew me away. I am extremely grateful that I was dealing with a group of people that went beyond business only. I have received many compliments on the job Planet Paint has done to my car and I would highly recommend the shop to anyone looking for a honest body shop that does high quality work.

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