Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Waco, TX!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,496 reviews
5 stars
1,217
4 stars
695
3 stars
329
2 stars
89
1 star
166
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers reported frequent problems with rude staff, lack of assistance, and poor customer service experiences.
Facility Maintenance
Many reviews highlighted ongoing construction and maintenance issues, particularly with showers and restrooms, leading to dissatisfaction.
Cleanliness
While some customers praised the cleanliness of the store and restrooms, others reported dirty conditions and inadequate cleaning.
Fuel Pump Problems
Numerous complaints were made about non-functioning fuel pumps and issues with card readers, causing frustration for customers.
Positive Staff Interactions
Despite the negative feedback, several customers noted friendly and helpful staff members, contributing to a positive experience.
- SSsapherno11Dec 13, 20251.0Over the last two months this gas station has been out of service with no fuel whatsoever
- MCMR USA TRANSPORT CORPNov 25, 20251.0Only 2 pumps working and both has no DEF. Shower is blowing cold A/C… colder than outside 50F. ☠️☠️☠️☠️☠️ unbelievable.
- DMD. M.Nov 14, 20251.0I understand construction is being done here, but why do y'all allow trucks to block the entrance/exit. It is already tight with everything going on and allowing drivers to park anywhere they want cuz employees are to scared and lazy to go out and walk and have them move out.
- LZLilette ZavNov 9, 20251.0Low amount of politeness with smart allic questions. Immediately when entering like I wasn't a customer
- CJCharles Cipriano JrNov 5, 20253.0Store is clean but the showroom could use more attention there was dust all above the door coming from the vent would post Pic but can't figure how to
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
Where is Pilot Travel Center located in Waco, TX?
Pilot Travel Center is located at 2409 S New Rd, Waco, TX 76711.
What are the operating hours of Pilot Travel Center in Waco?
Pilot Travel Center in Waco is open 24 hours a day, 7 days a week, including holidays.
What types of fuel does Pilot Travel Center in Waco offer?
They offer gasoline, diesel, and DEF with high-speed pumps.
Does the Waco location have shower and laundry facilities?
Showers may be available; check the store locator. Laundry facilities vary by location, so please contact the store directly or use the store locator tool.
Which payment methods are accepted at Pilot Travel Center in Waco?
Accepted payments include American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Is overnight parking available at the Waco Pilot Travel Center?
Yes, overnight parking is available, but specific rules may vary; please contact the store directly for details.
What food options are available at Pilot Travel Center Waco?
They offer a variety of craveable foods including pizza, wings, breakfast sandwiches, snacks, drinks, and coffee.
Can I reserve parking or order food ahead at Pilot Travel Center?
Yes, you can reserve parking and order food via their app or website with services like Reserve Now and Order Pickup.
What nearby dining options are there around Pilot Travel Center Waco?
Nearby dining options include Denny's, Burger King, IHOP, Starbucks, Carl's Jr., Pardon My Cheesesteak, Dave's Hot Chicken, and Black Bear Diner.
How can nearby services like the Flying J Travel Center and CAT Scale benefit me as a driver?
Nearby Flying J Travel Center offers additional convenience store and fueling options, while the CAT Scale helps professional drivers with accurate vehicle weighing.
Are there any nearby accommodation options for travelers near Pilot Travel Center in Waco?
Yes, Quality Inn & Suites Near University and New Road Inn hotel are nearby for travelers needing overnight stays.