Need a rental car in Waco, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hwy 6 & Bagby location today.
Mixed reviews on customer service, with some praising staff like David for professionalism and helpfulness, while others reported rude and unhelpful interactions.
Reservation Issues
Numerous complaints about reservations not being honored, with customers arriving to find no vehicles available despite prior confirmations.
Vehicle Condition
Feedback on vehicle cleanliness and maintenance varied, with some customers receiving clean cars while others reported receiving vehicles with issues.
Efficiency
Some customers noted quick and efficient service, while others experienced long wait times and delays.
WS
Wendy S.
Jan 4, 2026
5.0
David and Andrew are super nice and were very helpful throughout the whole process 10/10!!
SS
Sarah
Dec 26, 2025
5.0
This staff was pleasant and professional. Not only did I get a great rental car, but the staff made sure I understood the process and worked with my insurance. Excellent communication all around. I highly recommend. This was in Waco, Texas.
JE
Jennifer Eubank
Dec 21, 2025
5.0
We've had several good experiences with this location. Would definitely recommend. Andrew was kind and efficient with both pick up and drop off.
JP
J PATON
Dec 20, 2025
5.0
Manager David Basinger goes the extra mile & beyond to serve the customers of Enterprise Rental = 100-stars of excellence! Thank you, David!!
BC
Ben Craig
Dec 11, 2025
1.0
David was rude. Interruptive. Told me I could have a suv after I was told a truck, then said I never got told that when someone else heard him say that as well. I asked to not be interrupted and he continued to do so but told me I was rude and hung up on me and then cancelled my reservation. Don’t go there. He go aggressive with me.