Enterprise Rent-A-Car

4.2
476 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

4401 W Waco Dr, Waco, TX
76710, United States
(254) 776-2050
https://www.enterprise.com/en/car-rental/locations/us/tx/waco-valley-mills-waco-dr-6543.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Waco, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Valley Mills & Waco Dr. location today.

Location

Enterprise Rent-A-Car
4401 W Waco Dr, Waco, TX
76710, United States

Hours

Reviews

4.2
476 reviews
5 stars
345
4 stars
39
3 stars
14
2 stars
15
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the courteous and helpful staff, highlighting specific employees like Matt and Nathan for their exceptional service.

Communication Issues

Several reviews noted problems with communication, including conflicting information about reservations and vehicle availability.

Cleanliness and Vehicle Quality

While some customers reported clean and well-maintained vehicles, others mentioned issues with dirty cars and dissatisfaction with the condition of rentals.

Long Wait Times

Multiple reviews indicated long wait times for both picking up and returning vehicles, often due to insufficient staffing.

Reservation Problems

Numerous customers experienced issues with reservations not being honored or vehicles not being available despite confirmations.
  • DS
    Deborah Sauceda
    5 days ago
    5.0
    Alex is the best , she goes through everything with us thoroughly she’s always nice and polite and we always enjoy our experience when we’re there and we never have any problems. Thank you to enterprise for making our day better.
  • FA
    Frank Alexander
    Jan 6, 2026
    5.0
    Best rental experience in years. Will definitely use Enterprise in the future
  • JE
    Jason Elmore
    Jan 3, 2026
    1.0
    2nd customer today that was given a spill about sales team selling the vehicles the customer had reserved.... Reserved a specific vehicle for a trip and was given something that cost more to drive over time ... Couldn't be more disappointed in this facility no contact was made prior to arrival nor attempt on the facilities behalf... No comps offered just sorry bout that I got a mini van is all I have and yeah the gas mileage is terrible.... Update upsale, at the end for insurance and roadside assistance. I'll never use enterprise again this is ridiculous not only do we not have anything that you ordered but you wanna pay more for a vehicle you didn't order.
  • VH
    Vivian Hampton
    Dec 20, 2025
    5.0
    Everyone was so courteous and helpful with all my uncertainties. I will return at this location for my next rental
  • JR
    Jr Rubio
    Dec 9, 2025
    5.0
    Matt Rodriguez was a very nice guy and he new my trouble was trying to get to a wedding said no problem put me in a vehicle in less than 20 min and saved me money I will always recommend enterprise over hertz. Thank you Matt
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Waco, TX?

Enterprise Rent-A-Car is located at 4401 W Waco Dr, Waco, TX 76710.

What are the business hours for Enterprise Rent-A-Car during weekdays?

Enterprise Rent-A-Car is open from 7:30 AM to 6:00 PM Monday through Friday.