Pilot Travel Center

4.2
1471 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Von Ormy, TX! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
14555 I-35 S, Von Ormy, TX
78073, United States

Hours

Reviews

4.2
1,471 reviews
5 stars
853
4 stars
310
3 stars
141
2 stars
36
1 star
131

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Restrooms and showers are frequently reported as dirty and poorly maintained, with many customers expressing dissatisfaction with the lack of cleaning.

Staff Performance

While some staff members are praised for their friendliness and helpfulness, many reviews highlight issues with slow service and poor management.

Parking Issues

Customers report significant difficulties finding parking, especially during peak hours, with many noting that the lot is often overcrowded.

Shower Availability

Long wait times for showers are a common complaint, with many customers experiencing delays and unclean facilities.

Food Quality

Food options, particularly pizza, receive positive remarks, but other food services like Subway are criticized for poor service.
  • KL
    K L
    Nov 15, 2025
    1.0
    By far the worst fuel pumps I've ever encountered. Took 10 minutes to process a transaction all the while its yelling at you about saving a nickle on fuel and the weather as if I'm not standing in the hot Texas sun.. we know its hot, we know yall have a terrible credit card. Just let me get my gas and leave.
  • RA
    Rachel Allyn
    Nov 10, 2025
    1.0
    The remodel has been going on for months with zero end in sight. They closed the bathrooms leaving no options for that. They didn't let us know or add signs that it would be closing. They are portables, so no need to close them as they had at least 30 trucks parked there. They need to just shut down until they can get fully operational.
  • WC
    west cunningham
    Oct 28, 2025
    1.0
    Dont Put Gas Here. FRAUD ALERT...... Pulled up to put gas on pump 2 and did the tap, and the screen said see cashier. Went inside told the cashier $30 on pump 2 did the tap inside the store, the cashier said declined. Went to my vehicle to leave and I got a call from my bank asking If im I using the card to make a transaction for $1000 for gas....... Pilot Travel Center What Is Going on Here This Is Bad For Business. This Review That Im Leaving Is Bad For Business. Future Customer's Beware. Go To The Loves Or The Next Gas Station. Don't Put Gas Here. Pilot Travel Center Yall Need To Fix This ASAP. Your Customer's Are Getting Riped Off. Owners To This Gas Station Fix This Problem Fast. Or Are Yall To Busy Renovating The Inside? This is a Big Problem. I Will Be Expecting An Email. This Is A Big Inconvenience For Me And Its Ridiculous Thank God That I Have USAA. I Will Not Be Spending Money Here At This Gas Station 《《《《《《《 SKAM ALERT 》》》》》》》 《《《《《《 SKAM ALERT 》》》》》》》
  • CH
    Codi Hodges
    Oct 16, 2025
    1.0
    They’re remodeling the store currently. So that means they let the temporary bathrooms fall to total disarray. You can smell them down the parking lot. Going inside is even worse. They’re out of water. So when you flush, nothing happens. 568 is quite possibly one of the nastiest Pilots I’ve been to.
  • MH
    mike huerta
    Sep 20, 2025
    1.0
    Attention Corporate: Instead of investing in building out another Subway at this Von Ormy, TX location, please consider addressing the core problems that affect drivers and customers daily. The real issue here is not a lack of sandwiches, but a lack of efficient transaction capabilities and overall infrastructure. The systems in place are outdated, disorganized, and frustrating to deal with, which slows everything down. If you want an actual roadmap on how to run a streamlined, customer-friendly operation, I’d recommend bringing in someone from Chick-fil-A to advise on store optimization and organization. They’ve mastered efficiency where this location struggles the most. Please prioritize improving functionality and customer experience over cosmetic or redundant additions. Kind regards, Mike P.S. Driver's don't stop here if you need a cash advance or do business with cash. This store sucks!

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.