Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Universal City, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Universal City location today.
Location
Hours
Reviews
4.2
525 reviews
5 stars
366
4 stars
52
3 stars
16
2 stars
16
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, particularly highlighting individuals like Amanda and Raven for their exceptional service.
Vehicle Condition
Several reviews mentioned issues with vehicle maintenance, including poor wipers, old tires, and cleanliness, leading to concerns about safety.
Efficiency
While many customers appreciated the quick service and seamless rental process, some reported long wait times and disorganization during busy periods.
Pricing Concerns
Customers expressed dissatisfaction with rising rental costs and unexpected fees, indicating a perception of poor value for money.
Mixed Experiences
While many had positive experiences, there were notable complaints about rude staff and unresponsive customer service, leading to a divided overall impression.
- MCMc CcJan 6, 20261.0Really bad experience, they just kep blaming their manager which was not there at the time of the pick up. The reservation was made with plenty of time, several months in advance. I called the branch the same week just to make sure that I had no surprises. The manager response was not to worry about it and they will have the vehicle requested ready to be picked up. The day of the pick up they just told me, "we don't have the vehicle, we tried to called you but no answer". I told them that no one called me or sent me an email explaining the situation. Both of the employees just ignored me and continued helping other customers. I called the 1-800 number and I'm still waiting the call from a representative. No customer service skills from the employees to find a solution on a reservation that was made with several months in advance.
- MSMike SchmittDec 23, 20255.0Picked up a rental car today in Universal City, TX. The representative on the desk, Raven Boissiere, was superb. Professional, knowledgeable, and friendly, I cannot imagine having had a better experience. Thank you, Raven, Enterprise is awfully lucky to have you on its team!!
- AJAmber JohnsonDec 11, 20255.0Couldn’t have asked for a better experience! Thank you Amanda!!
- MHMichael HagertyDec 8, 20255.0Fast processing into a nice clean car and the friendly staff make Enterprise the best choice for hassle free rentals.
- XXXelaDec 2, 20255.0Even when it's busy, the staff always takes the time to be as accommodating as possible. The manager there is literally THE BEST. She will make sure you always feel welcome and taken care of. I refuse to go anywhere else.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Universal City, TX offer?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in Universal City?
Enterprise Rent-A-Car is located at 2321 Pat Booker Rd, Universal City, TX 78148.
What are the business hours for Enterprise Rent-A-Car in Universal City?
They are open Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car offer any special rates or deals?
Yes, Enterprise offers great weekend rates; you can book these specials on their website.
Can I reserve a rental car online for the Universal City location?
Yes, you can reserve a rental car online through Enterprise's official Universal City reservation page.
What payment options are accepted at Enterprise Rent-A-Car Universal City?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Universal City provide airport pick-up service?
Yes, airport pick-up service is one of the services offered at this location.
What nearby dining options are available near Enterprise Rent-A-Car in Universal City?
Nearby dining options include Sonic Drive-In, a popular fast food and burger restaurant, and Bahama Buck's, known for its ice cream and desserts, as well as Golden Corral Buffet & Grill for American buffet-style dining.
Are there any automotive repair shops close to Enterprise Rent-A-Car in Universal City?
Yes, there are several nearby auto repair facilities such as Crash Champions Collision Repair, Service King Collision Universal City, and Jiffy Lube where you can get vehicle maintenance and repairs.
What nearby recreational or wellness centers can customers visit around Enterprise Rent-A-Car?
Customers can visit 9Round Fitness for kickboxing and fitness, Mary Lou's School of Dance for performing arts, and the Roadside Park for outdoor activities and concerts.