Need a rental car in Universal City, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Universal City location today.
While many customers praised the friendly and helpful staff, there were significant complaints about poor customer service, including long wait times and unresponsive employees.
Vehicle Quality
Several reviews highlighted issues with vehicle maintenance, including dirty cars and safety concerns, such as faulty brakes and wipers.
Reservation Issues
Multiple customers reported problems with reservations, including not receiving the reserved vehicle and lack of communication regarding changes.
Staff Recognition
Specific employees, particularly Amanda, received high praise for their exceptional service, contributing positively to the overall customer experience.
TT
Tricia In South Texas
2 days ago
1.0
I rented my car Friday to go out of town and came back Sunday with no harm to the car and a full tank of gas. As of today (Tuesday) I'm still waiting to get my $300 deposit back.
FR
Felipe N. R.
5 days ago
5.0
I rent cars from this enterprise quite frequently. They work out most of the time. The one time I had issues with the vehicle they adjusted the price to address the issue
GN
Gabriela Novoa
Feb 26, 2026
1.0
Guy who did the inspection completely missed the huge cracks in the windshield and unfortunately I did as well (first time renter) and went through so much hell to prove those damages were present at the time of the initial inspection. After enterprise filing a claim with my insurance, they all of a sudden decided not to move forward with the damage claim. I was not given any explanation as to why they weren’t moving forward. Obviously I was relieved that they realized the damages were there prior to me renting the vehicle but I would have appreciated an apology at the very least for how everything went down. To be honest seems kind of sketchy. The fact that pictures of the vehicle aren’t taken before and after each and every rental perpetuates situations like this to continue to happen. Enterprise should be ashamed of themselves as a business to allow this to continue.
SP
Sandra Price
Feb 12, 2026
5.0
The people at this location are friendly & professional. I would like to especially mentioned Everett and his help extending my rental during my family emergency. This location has pick-up and drop off services available within a 5-mile radius which is very convenient when in need of a vehicle
DS
David Smith
Feb 3, 2026
5.0
Than you Enterprise for having my back in a time of need. The entire staff was extremely helpful, professional and provided me with a reliable truck while mine was being serviced. A special thanks to Amanda for understanding my situation, being prompt on the type of truck I needed and was able to even help extend my rental while I was out of town. Again thank you to everyone and I recommend this location to anyone.
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