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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

3.8
(411 reviews)
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Business Details

27607 TX-249, Tomball, TX
77375, United States
(281) 351-6336
https://www.enterprise.com/en/car-rental/locations/us/tx/tomball-0635.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Tomball, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tomball location today.

Location

Enterprise Rent-A-Car
27607 TX-249, Tomball, TX
77375, United States

Hours

Reviews

3.8
411 reviews
5 stars
244
4 stars
40
3 stars
19
2 stars
11
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising the courteous and helpful staff, while others report rude and unhelpful service.

Reservation Issues

Numerous customers experienced problems with vehicle availability and fulfillment of reservations, leading to frustration.

Vehicle Condition

Several reviews noted issues with the cleanliness and maintenance of the vehicles provided.

Staff Performance

While some staff members received commendations for their professionalism, others were criticized for poor service and lack of accountability.
  • BL
    Brandy Luna
    Feb 10, 2026
    1.0
    Extremely rude and unhelpful. Attitudes and body language were horrible . The absolute worst customer service team I’ve ever experienced . I’ve rented from many Enterprises and never felt such negative energy from the moment I walked in the door. 0 out of 10 would no recommend. Do not waist your time .
  • MD
    Margaret Ducre
    Jan 28, 2026
    5.0
    The staff is very courteous and helpful. I was given a nice well maintained car. My experience was A+. I highly recommend this enterprise!
  • YV
    Yilmar Varela
    Jan 26, 2026
    1.0
    Worst rental car office across the nation!
  • CN
    Christina Nguyen
    Jan 1, 2026
    5.0
    Austin G. gave me an update regarding my premium SUV reservation, which was not available. He was put in a difficult situation; however, he handled it amazingly and resolved my reservation professionally and efficiently. I would like to give him high recognition for his hard work and outstanding professionalism.
  • SB
    Steven Boll
    Dec 31, 2025
    1.0
    Rented a car back in July for a road trip. Rock from a truck cracked windshield. We paid for the replacement back in July. Then we get a collection notice for the windshield from the corporate office. Went to this Tomball location and the "Management Assistant" A. Johnson did not care a bit. Wouldn't bother to look into it. Said we had to call the Damage Recovery Unit. She said that since it was New Year's eve the DRU would not be open. She was practically laughing at us because of the frustration she created. We went outside and called the DRU number and they were open! They told us the Tomball location incorrectly categorized the payment! A. Johnson should have figured that out if she bothered to check. Terrible service and arrogant employee.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Tomball, TX?

Enterprise Rent-A-Car offers a wide range of vehicles including standard cars, vans, and luxury car rentals to suit your needs.

What are the operating hours for the Enterprise Rent-A-Car location in Tomball?

The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and Sundays from 9:00 AM to 1:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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