Customer Service
Feedback on customer service is mixed; while some praised the staff for being friendly and helpful, others reported rude behavior and poor service experiences.
Vehicle Condition
Several customers noted issues with vehicle cleanliness and condition, including receiving cars that smelled bad or were not well-maintained.
Reservation Issues
Multiple reviews highlighted problems with vehicle availability, including reservations not being honored and customers being forced to accept different vehicles.
Staff Performance
Some staff members received high praise for their professionalism and assistance, while others were criticized for lack of customer service skills.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and willingness to return, while others vowed not to use the service again due to negative experiences.