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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(269 reviews)

Business Details

2925 Palmer Hwy, Texas City, TX
77590, United States
(409) 948-3300

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Texas City, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Texas City location today.

Location

Enterprise Rent-A-Car
2925 Palmer Hwy, Texas City, TX
77590, United States

Hours

Reviews

4.1
269 reviews
5 stars
177
4 stars
29
3 stars
20
2 stars
7
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the staff for being friendly and helpful, others reported rude behavior and poor service experiences.

Vehicle Condition

Several customers noted issues with vehicle cleanliness and condition, including receiving cars that smelled bad or were not well-maintained.

Reservation Issues

Multiple reviews highlighted problems with vehicle availability, including reservations not being honored and customers being forced to accept different vehicles.

Staff Performance

Some staff members received high praise for their professionalism and assistance, while others were criticized for lack of customer service skills.

Overall Experience

Overall experiences varied widely, with some customers expressing satisfaction and willingness to return, while others vowed not to use the service again due to negative experiences.
  • LL
    Laurann Long
    Feb 20, 2026
    3.0
    I reserved a car on February the 14th I went to pick up the vehicle and all they had to give me was a small four-door Mitsubishi car very tiny. I had never rented a car from them that small before, it was the worst ever. The car was loud like a tractor . I was driving in bad weather and the front suspension was pulling so bad I did not feel safe at all. Overall the car had a very rough ride you felt every road bump there was on the road. I'm normally a satisfied customer but not this time. 🫤
  • WH
    Wanda Hudson
    Feb 12, 2026
    5.0
    Fast service
  • PC
    Patrick Coleman
    Feb 9, 2026
    5.0
    A 100
  • DJ
    DAVID JACKSON
    Feb 9, 2026
    5.0
    Everything was great 👍
  • MS
    Melvin Skaggs
    Jan 23, 2026
    3.0
    Online, I ordered a premium car and they're online rental is confusing. They were going to deliver the car to me. I didn't realize this. I said I'd pick it up at the location. I stated they said the car would be there. I got there. I had no idea who I was no car was delivered there for me. All they had was a medium grade SUV, where small SUV? I'm 6'2 250 pounds. Sixteen hour ride was very uncomfortable. could barely walk when I got there.hour into the trip i called enterprise. They said someone would be calling me to trade me out. Cars in the area that I was in. I waited around an hour nothing I called back. They were closed. So after sixteen hours, I finally got him to trade.In the car, after I made my destination for the destination back and it was a little bigger but still not the premium car.I order. I'd do like the fact that they have unlimited miles, put their customer service.Could be a lot better.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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