Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Terrell, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Terrell location today.
Location
Hours
Reviews
4.2
232 reviews
5 stars
161
4 stars
26
3 stars
13
2 stars2
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and providing excellent customer service throughout the rental process.
Efficiency
Many customers noted the quick and easy rental and return processes, with minimal wait times reported.
Vehicle Condition
Most rentals were reported as clean and well-maintained, although there were some complaints about specific vehicles not meeting cleanliness expectations.
Availability Issues
Several customers experienced issues with vehicle availability, including reservations not being honored and a lack of cars at the location.
Mixed Experiences
While many reviews are positive, there are notable complaints regarding inconsistent service and management issues, indicating variability in customer experiences.
- MKMadi King6 days ago5.0Very quick easy picking up and dropping off very nice clean SUV very polite staff
- AHAllen HanksNov 14, 20255.0Great service, and the employees are awesome
- DMDebra MooreNov 13, 20255.0Subject: Appreciation and Follow-Up Regarding Rental Car Incident On November 5, I was pulled over while driving the first rental car I received from Enterprise, which had Louisiana license plates. The police stopped me on Interstate 20 as I was driving home and subjected me to unnecessary harassment. They made me exit the vehicle over what they claimed was a legal issue, called in a K-9 unit to search the car, and warned that if I didn’t get out, I would be forcibly removed. That same night, I called to report the incident and was advised to take the car to the Tyler Pound Field Office to exchange it. When I arrived, the representative there was not very helpful and directed me instead to the Tyler Loop 323 office. At the Loop 323 location, the staff were very welcoming and kind, but unfortunately, they did not have another vehicle available. I then contacted the Terrell office, where I had originally rented the car, and explained that I could not continue driving the vehicle with Louisiana plates. They arranged for me to go to the Mabank, Texas location, where I could exchange it for another car with Colorado plates. The gentleman at the Mabank office was exceptionally helpful and apologetic about the situation. He contacted the other office to confirm the exchange and made sure everything was handled smoothly. When I later returned the car, the employee who checked it in also expressed sincere apologies for what had happened, especially regarding the license plate issue. I want to express my appreciation to the Terrell, Mabank, and Tyler Loop 323 offices for their professionalism, kindness, and support during this situation. Enterprise truly has excellent employees who deserve recognition for how well they handled everything. Thank you again for your assistance and understanding. Debra
- AMAlicia McCayOct 12, 20255.0Great experience renting from this location in Terrell, TX. The staff was friendly and helpful, had our rental ready quickly and it was convenient to our location. Would use again if the need arises.
- DRdavid rOct 10, 20255.0Austin and his team have taken care of me twice in the last year while my truck was in the shop. Both times, my rental was clean and ready to go. Austin makes the entire process quick and easy. As someone who has rented a lot of cars, I appreciate the level of service this location provides.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Terrell offer?
Enterprise Rent-A-Car in Terrell offers a wide range of vehicles including cars, vans, and luxury cars, suitable for errands, car repairs, or weekend getaways.
What are the rental office hours for Enterprise Rent-A-Car in Terrell, TX?
The Terrell location is open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a rental car at the Enterprise in Terrell?
You can reserve a rental car online via their reservation website or by calling their local phone number.
What payment options are accepted at Enterprise Rent-A-Car in Terrell?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Does Enterprise Rent-A-Car Terrell offer any discounts or special rates?
Yes, they offer great weekend rates and discounts for active military personnel.
Is Enterprise Rent-A-Car in Terrell a woman-owned business?
Yes, this Enterprise Rent-A-Car location is owned by women.
What nearby restaurants can I visit when renting a car from Enterprise Terrell?
Nearby you can find Jowdy’s Fish Castle and Daq Shaq for seafood, Gordita’s Durango for Tex-Mex, and Eddie Deen & Co Catering for barbecue.
Are there any nearby automotive services to Enterprise Terrell for car repairs or tires?
Yes, C & T Tires offers tire sales and repairs, and Honest John's Car Company provides used cars and automotive parts nearby.
What local churches or community centers are close to Enterprise Rent-A-Car in Terrell?
Nearby churches include Mt Olive Baptist Church, Holy Temple Church of God in Christ, and God’s Promises Family Church, which you might visit before or after your rental appointment.
Does Enterprise Rent-A-Car in Terrell provide airport pick-up services?
Yes, Enterprise Terrell offers airport pick-up as one of their available services for customers.