Need a rental car in Sugar Land, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sugar Land location today.
While many customers praised the friendly and helpful staff, there were significant complaints about poor customer service, including unprofessional behavior and unfulfilled reservations.
Reservation Issues
Numerous reviews highlighted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.
Staff Performance
Specific employees, particularly Trevor and Sadie, received high praise for their exceptional service, while others faced criticism for their attitude and handling of customer inquiries.
Overall Experience
The overall experience varied widely, with some customers reporting excellent service and satisfaction, while others described their experiences as disastrous and unprofessional.
BA
Barkat Ali
Feb 9, 2026
5.0
Afwan , sadie was very nice and helpful . its like in and out ... excellent service
SS
Shamim
Jan 8, 2026
5.0
Fast, convenient, and hassle-free—especially when you complete the process before arriving at the pickup location. Plus, it's a great deal when you book for a full week
MM
Michael May
Jan 6, 2026
5.0
This was the best experience I’ve ever had by far at a rental car business. I came to rent a vehicle for the week to be able to take a small road trip with my mom who was in town for the holidays. David helped me through the whole process and was very honest and professional. I initially rented a compact car but the compact car I rented was having a small issue. I came back to the location and was then greeted by Sadie. Sadie had actually remembered me from the day before and actually took the time while David was assisting another customer to help me. She actually swapped me into this small size SUV with space for the inconvenience. Sadie and David were so kind to me and very understanding of my situation and didn’t hesitate to put me first. The reservation and payment process was so straight forward and easy. I will continue to do business with this enterprise due to David and Sadie. If I could give more stars I would. Than you for making my holiday with my mom so easy and relaxing.
FY
Faye Young
Dec 30, 2025
5.0
The employees at the location in Sugarland are fast, courteous and friendly.. I love going here .
AK
Anne Keller
Dec 29, 2025
3.0
The bad news - they gave our car to another customer. The good news - they were able to get a substitute for us that was better. They also don't answer their phones. Be sure you're close enough to go there in person. Enterprise corporate is worthless. They don't have a customer service contact on their website and their "chatbot" doesn't work on weekends.
The owner's response (below) provided a link to use to "discuss this further". This led me to a "404 Page Not Found" error.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Sugar Land offer?
Enterprise Rent-A-Car provides a wide range of vehicles including standard cars, vans, and luxury rental cars to suit different needs.
Where is Enterprise Rent-A-Car located in Sugar Land, TX?
Enterprise Rent-A-Car is located at 1414 Highway 6, Sugar Land, TX 77478, USA.
What are the operating hours of Enterprise Rent-A-Car in Sugar Land?
The location is open Monday to Friday from 7:30 AM to 6:00 PM and on weekends from 9:00 AM to 2:00 PM.
How can I make a reservation with Enterprise Rent-A-Car in Sugar Land?
You can reserve a rental car online via their website at https://www.enterprise.com/en/car-rental-locations/us/tx/sugar-land-06g5.html or visit http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in Sugar Land?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Sugar Land offer any special deals?
Yes, they have great weekend rates available. You can book these specials through their website.
What languages are supported by Enterprise Rent-A-Car in Sugar Land?
They offer services primarily in English.
Are there any places to eat near Enterprise Rent-A-Car in Sugar Land?
Yes, nearby dining options include Brookstreet BBQ, Denny's for breakfast and brunch, Panda Express for fast Chinese food, Buffalo Wild Wings, and BWW Sugar Land for American chicken dishes.
Where can I find essential shopping and pharmacy services near Enterprise Rent-A-Car?
Nearby convenience and retail stores include Dollar General and CVS Pharmacy, which offer a variety of products and pharmacy services.
Can I visit any healthcare facilities near Enterprise Rent-A-Car in Sugar Land?
Yes, there are several medical and wellness centers nearby such as CareNow Urgent Care, MedSpring Urgent Care, Mammography and Ultrasound Specialists, Houston Medical Imaging Global, and Signature Dental.
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