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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.0
(586 reviews)
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Business Details

1414 Highway 6, Sugar Land, TX
77478, United States
(281) 313-3700
https://www.enterprise.com/en/car-rental/locations/us/tx/sugar-land-06g5.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Sugar Land, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sugar Land location today.

Location

Enterprise Rent-A-Car
1414 Highway 6, Sugar Land, TX
77478, United States

Hours

Reviews

4.0
586 reviews
5 stars
373
4 stars
65
3 stars
29
2 stars
21
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about poor customer service, including unprofessional behavior and unfulfilled reservations.

Reservation Issues

Numerous reviews highlighted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.

Staff Performance

Specific employees, particularly Trevor and Sadie, received high praise for their exceptional service, while others faced criticism for their attitude and handling of customer inquiries.

Overall Experience

The overall experience varied widely, with some customers reporting excellent service and satisfaction, while others described their experiences as disastrous and unprofessional.
  • BA
    Barkat Ali
    Feb 9, 2026
    5.0
    Afwan , sadie was very nice and helpful . its like in and out ... excellent service
  • SS
    Shamim
    Jan 8, 2026
    5.0
    Fast, convenient, and hassle-free—especially when you complete the process before arriving at the pickup location. Plus, it's a great deal when you book for a full week
  • MM
    Michael May
    Jan 6, 2026
    5.0
    This was the best experience I’ve ever had by far at a rental car business. I came to rent a vehicle for the week to be able to take a small road trip with my mom who was in town for the holidays. David helped me through the whole process and was very honest and professional. I initially rented a compact car but the compact car I rented was having a small issue. I came back to the location and was then greeted by Sadie. Sadie had actually remembered me from the day before and actually took the time while David was assisting another customer to help me. She actually swapped me into this small size SUV with space for the inconvenience. Sadie and David were so kind to me and very understanding of my situation and didn’t hesitate to put me first. The reservation and payment process was so straight forward and easy. I will continue to do business with this enterprise due to David and Sadie. If I could give more stars I would. Than you for making my holiday with my mom so easy and relaxing.
  • FY
    Faye Young
    Dec 30, 2025
    5.0
    The employees at the location in Sugarland are fast, courteous and friendly.. I love going here .
  • AK
    Anne Keller
    Dec 29, 2025
    3.0
    The bad news - they gave our car to another customer. The good news - they were able to get a substitute for us that was better. They also don't answer their phones. Be sure you're close enough to go there in person. Enterprise corporate is worthless. They don't have a customer service contact on their website and their "chatbot" doesn't work on weekends. The owner's response (below) provided a link to use to "discuss this further". This led me to a "404 Page Not Found" error.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Sugar Land offer?

Enterprise Rent-A-Car provides a wide range of vehicles including standard cars, vans, and luxury rental cars to suit different needs.

Where is Enterprise Rent-A-Car located in Sugar Land, TX?

Enterprise Rent-A-Car is located at 1414 Highway 6, Sugar Land, TX 77478, USA.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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